North East Lincolnshire Council

Special Educational Needs and Disabilities (SEND) and Local Offer

Our Local Offer is the place on our website that provides and directs you to information that will support children and young people with Special Educational Needs and Disabilities (SEND). It helps parents, children and young people aged 0 to 25 years find information about specialist and targeted services and activities in North East Lincolnshire.

Further information

For a full explanation of the Local Offer watch the Council for Disabled Children video below or read about it in more detail on their Local Offer explained leaflet.

What is a Max Card?

The Max Card is a discount card for foster families and families of children with additional needs. Families simply show their Max Card upon entry to a venue in order to obtain free or discounted admission.

The scheme is designed to help these families save money on great days out at castles, zoos, bowling alleys and more. The Max Card is valid for two years. The expiry date is shown on the reverse of the card.

You can find out where Max Cards can be used on the My Max Card website:

How can families in North East Lincolnshire get a Max Card?

If your child has special educational needs and/or a disability, parents and carers can apply by completing our Max Card application form.

A FREE Max Card will be sent out by post to the address you have provided on the form.

What is the children’s disability register?

All local authorities are required by the Children Act 1989 to hold a register of disabled children and young people. The register provides a contact point for providing families with information about services and opportunities to be involved in consultations about services that effect children and young people with disabilities and their families.

The information from the register will help Children’s Services to build a broader picture of children’s disability across the local area from a family’s perspective. We will only share statistical information (figures only, no names) with our partners in health and social care so that we can work together in the planning and delivery of local services for families in North East Lincolnshire.

The disability register is completely voluntary and can only work if as many people as possible agree to put their children on the register. To register your child, all you need to do is complete our Children’s disability register form.

You can remove your child from the register at any time. We also ask you keep us informed of any changes to your circumstances or contact details. You can with remove your child from the register or inform us of any changes by contact us by calling 01472 325607.

Our Families First Information Service (FFIS) activities directory is a searchable directory which allows you to search for services and activities for you and your family. Search the FFIS directory.

If you would like to report a concern about a child please contact Children’s Services on 01472 326292 Option 2. For more information visit our Safeguarding and social care pages.

NELPPF (North East Lincolnshire Parent Participation Forum) welcomes the outcome of the SEND (Special Educational Needs and Disability) Local Area Inspection. The Ofsted report highlights a number of areas for improvement as well as some areas of strength, it will help us all make sure that vulnerable children and young people’s needs (0-25) are identified and met going forward.

Following the report NELC (North East Lincolnshire Council) and NELCCG (North East Lincolnshire Commissioning Group) will need to prepare and submit a joint Written Statement of Action (WSOA) to Ofsted within 70 working days of receiving the final report.

NELPPF and SENDIASS (Special Educational Needs and Disabilities Information Advice and Support Service) will be working closely with them to prepare the WSOA, which when approved will be published on both the NELC and NELCCG websites, and the local offer.

Progress against the WSOA will be closely monitored by the Department for Education (DfE) and NHS England with regular follow up visits.

NELPPF would really welcome involvement from as many parents as possible to make sure you can voice your views about how to make the improvements with SEND Provision in North East Lincolnshire.

If you want to know more about and / or be involved in this vital piece of work please visit NELPPF’s Facebook page or contact them through the NELPPF website.

Cllr Kath Wheatley, Cabinet member for children’s services, said the authority welcomed and accepted the findings of the area report and was determined to work alongside other agencies involved across North East Lincolnshire to deal with the issues raised.

“While it was pleasing to see frontline staff praised for their work in the report, we fully accept that there is work to be done and the issues raised need to be recognised as everyone’s business, not just education services and providers etc, but also in the wider health and social care agenda,’’ she added.

“We’re fully committed to working together to find ways of providing the best level of service within the budget we have available, but we also need to understand that this is not just a North East Lincolnshire issue- the National Association of Headteachers last week reported that 94% of its members were finding it hard to deliver the SEND support required because of the wider funding pressures across the public sector and just 2% of those who replied said that they had enough money to support SEND pupils.

“However, notwithstanding that, there are a number of lessons to be learned from the report,, but I’m confident all those involved in this field in North East Lincolnshire have the determination and ability to move forward and tackle the challenges highlighted.’’

Jan Haxby, Director of Quality and Nursing at NHS North East Lincolnshire CCG said: “It is really clear from this comprehensive and very welcome report where the work needs to be done by the council and CCG to fully understand the needs of children and young people who have special educational needs and/or disabilities. This will enable us to put the right services in place to do our part in ensuring all children and young people in North East Lincolnshire have the same opportunity of a bright future.

“The need to tackle this at a strategic level should not detract from the hard work and compassion of dedicated teams working in special needs across a range of services which is one of the many positives highlighted in the report.”

Family Information Service


Telephone: 01472 326292, option 6

Opening times (telephone and email enquiries): Monday to Thursday 8.30 am to 5 pm and Friday 8.30 am to 4.30 pm except bank holidays