E-Government Strategy : Abbreviations

ACD Automatic Call Distributor

APLAWS Accessible and Personalised Local Authority Websites

BPR Business Process Re-engineering

BVR Best Value Review

B2B Business to Business

B2C Business to customer

CAP Customer Access Point

CCTV Closed Circuit TV

CCS Customer Contact Strategy

CRM Customer Relationship Management

DIP Document Image Processing

DPO Data Protection Officer

EDI Electronic Data Interchange

EGIF Electronic Government Interoperability Framework

EGSG Electronic Government Steering Group

ERDF European Regional Development Fund

ESD Electronic Service Delivery

FAQ Frequently Asked Question

GIS Geographic Information System

HAWP Humber Authorities Web Partnership

ICT Information & Communication Technology

IDeA Improvement & Development Agency

iDTV Interactive Digital Television

IMT Information Management & Technology

ISDN Integrated Services Digital Network

IT Information Technology

IEG Implementing Electronic Government

ISB Invest to Save Budget

ISP Internet Service Provider

LAN Local Area Network

LASER Local Authorities' Secure Electoral Roll Register

LASSEO Local Authorities Strategic Smartcard E-Services Organisation

LEAP Life Events Access Project

LGOL Local Government On-line

LLPG Local Land & Property Gazetteer

LSP Local Strategic Partnership

NEL North East Lincolnshire

NGfL National Grid for Learning

NLIS National Land & Information Service

NLPG National Land & Property Gazetteer

NOF New Opportunities Fund

ODPM Office of the Deputy Prime Minister

OJEC Official Journal of the European Communities

OS Ordnance Survey

PCC Primary Care Centre

PCT Primary Care Trust

RAS Remote Access Server

SIAG SOCITM Information Age Group

SOCITM Society of Information Technology Management

SME Small to Medium-sized Enterprise

SMT Strategic Management Team

SRB Single Regeneration Budget

UPRN Unique Property Reference Number

VPN Virtual Private Network

WAN Wide Area Network

WAP Wireless Access Protocol