You are here: Home > Your council > The council as an organisation > Compliments, complaints and suggestions

Compliments, complaints and suggestions


Contact information

Contact:

Informatics and Research

Address:

Cleethorpes Civic Offices, Knoll Street, Cleethorpes, North East Lincolnshire, DN35 8LN

Telephone:

01472 326426

Email:

res-customerservices@nelincs.gov.uk

Opening Times

Monday:

08.30 to 17.30 (Telephone)

Tuesday:

08.30 to 17.30 (Telephone)

Wednesday:

08.30 to 17.30 (Telephone)

Thursday:

08.30 to 17.30 (Telephone)

Friday:

08.30 to 17.00 (Telephone)

Saturday:

Closed

Sunday:

Closed

Bank Holidays:

Closed

Wheelchair access Wheelchair access

Document Downloads

Title

Summary

Size

Format

Feedback form for printing

If you would like to complete the form on paper please print this document.

83KB

Adobe PDF

Feedback Booklet

North East Lincolnshire Council Feedback Booklet

6.8MB

Adobe PDF

Feedback Policy

 

186KB

Adobe PDF

We welcome Feedback to help us improve our services.

Suggestions and compliments

If you would like to make a suggestion about how we can improve, please let us know by using the online suggestions form found under the heading 'Related Forms' at the right hand side of the page.

If you have had a pleasant experience please tell us about it.

We like to hear when people compliment us on the quality of our service and of the special attention given by our employee's. Compliments help us understand what we are doing well and what the customer really values.

Submitted compliments via our online compliment form are passed to the relevant Head of Service who will pass the feedback to the service manager or employee and thank them for providing excellent service to the customer.

The points raised will be used to help us evidence examples of good practice and improve other areas of the Council.

How can we improve the Council service

We want to provide good quality services for everyone, but things can sometimes go wrong. If they do, we need to know so we can put them right and learn from them.

If you are unhappy with any of our services, you can fill in the online complaints form at the right hand side of the page under the heading 'Related Forms'. 

We will acknowledge your complaint within two working days and reply to you in more detail within 10 working days.  If you are unhappy with our reply, we will explain how you can appeal to the Director of the service.

Our Complaints Booklet is available for download, as is our Corporate Feedback Policy, to the right of the page.

Please note that you should complain about social care issues by clicking on the relevant links:

Adults

For information on how to complain and a link to the form, please use the link to the Care Trust Plus website to the right of the page under the heading 'Useful Websites'.

Children

For information on Children's Social Care complaints please use the link to the right under the heading 'Related Content'.

Council Housing

All former Council Housing has now transferred to Shoreline Housing Partnership Ltd. If you have a complaint regarding one of those properties you should contact Shoreline Housing Partnerships. Further information is available using the link to the right of the page under the heading 'Useful Websites'. 

Please note the Council is still responsible for the Homelessness Service and for Private Sector Housing Issues and any complaints relating to these issues should be sent directly to the Council.

Local Government Ombudsman

If you have exhausted all stages of the Corporate Complaints process and feel that your complaint has still not been satisfactorily resolved, you can take your issue to the Local Government Ombudsman, an independent body which will look into your complaint. The Ombudsman will normally expect a complaint to have gone through the Council's own complaints process before investigating individual cases.

The Local Government Ombudsman
PO Box 4771
Coventry  CV4 0EH

Fax: 024 7682 0001
Tel: 0300 061 0614 or 0845 602 1983
http://www.lgo.org.uk/ContactUs/

How do you rate this information / service?

A to Z of Council Services:

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
  7. G
  8. H
  9. I
  10. J
  11. K
  12. L
  13. M
  14. N
  15. O
  16. P
  17. Q
  18. R
  19. S
  20. T
  21. U
  22. V
  23. W
  24. X
  25. Y
  26. Z
  27. 0 - 9
Some of our website rely on cookies to improve your experience. If you want to stop cookies entirely, please visit our cookies section