We welcome Feedback to help us improve our services.
Suggestions and compliments
If you would like to make a suggestion about how we can improve, please let us know by using the online suggestions form found under the heading 'Related Forms' on the right hand side of this page.
If you have had a pleasant experience please tell us about it.
We like to hear when people compliment us on the quality of our service and of the special attention given by our employee's. Compliments help us understand what we are doing well and what the customer really values.
Submitted compliments via our online compliment form are passed to the relevant Head of Service who will pass the feedback to the service manager or employee and thank them for providing excellent service to the customer.
The points raised will be used to help us evidence examples of good practice and improve other areas of the Council.
How can we improve the Council service
We want to provide good quality services for everyone, but things can sometimes go wrong. If they do, we need to know so we can put them right and learn from them.
If you are unhappy with any of our services, you can fill in the online complaints form at the right hand side of the page under the heading 'Related Forms'.
We will acknowledge your complaint within two working days and reply to you in more detail within 10 working days. If you are unhappy with our reply, we will explain how you can appeal to the Director of the service.
Our Complaints Booklet is available for download, as is our Corporate Feedback Policy, see under heading 'Document Downloads' on the right hand side of this page.
Please note that you should complain about social care issues by clicking on the relevant links:
For information on how to complain and a link to the form, please use the link to the Care Trust Plus website on the right hand side of this page under the heading 'Useful Websites'.
For information on Children's Social Care complaints please use the link on the right hand side of this page under the heading 'Related Content'.
All former Council Housing has now transferred to Shoreline Housing Partnership Ltd. If you have a complaint regarding one of those properties you should contact Shoreline Housing Partnerships. Further information is available using the link on the right hand side of this page under the heading 'Useful Websites'.
Please note the Council is still responsible for the Homelessness Service and for Private Sector Housing Issues and any complaints relating to these issues should be sent directly to the Council.
Local Government Ombudsman
If you have exhausted all stages of the Corporate Complaints process and feel that your complaint has still not been satisfactorily resolved, you can take your issue to the Local Government Ombudsman, an independent body which will look into your complaint. The Ombudsman will normally expect a complaint to have gone through the Council's own complaints process before investigating individual cases.
The Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH
Fax: 024 7682 0001
Tel: 0300 061 0614 or 0845 602 1983