North East Lincolnshire Council transferred all housing stock to Shoreline Housing Partnership Ltd. If you have a complaint regarding one of these properties you should contact Shoreline Housing Partnerships.
All former Council Housing has now transferred to Shoreline Housing Partnership Ltd. If you have a complaint regarding one of those properties you should contact Shoreline Housing Partnerships on 0845 849 2000 option 2 with details or email info@shorelinehp.com
If your complaint is about another housing issue, you should contact:
In writing -
Corporate Quality Officer
1st Floor Shoreline House
Westgate Park
Charlton Street
Grimsby
North East Lincolnshire
DN31 1SQ
By telephone: 0845 849 2000 option 2
By email: letusknow@shorelinehp.com
You can also complete one of Shoreline's complaint forms at the following locations:
Customer Service Centre
11-13 Osborne Street
Grimsby
DN31 1EY
Make the Neighbourhood Better Centre
60 Second Avenue
Nunsthorpe Estate
Grimsby
DN33 1NN
Ask for the Shoreline booklet "Your Right To Complain".
Please note the Council is still responsible for the Homelessness Service and for Private Sector Housing Issues and any complaints relating to these issues should be sent directly to the Council.