You will receive a warm welcome from the Customer Service team who will deal with your enquiry in a friendly, professional and timely manner whilst ensuring complete confidentiality at all times.
Customer Services deliver access to a wide range of council and non council services through the Corporate Contact Centre and the three Customer Access Points in Immingham, Grimsby and Cleethorpes.
At the Customer Access Points we provide a front-line service for:
Benefits - Manual calculations of potential entitlement, assistance with form completion, scanning of evidence to support claims, and ongoing information, advice and guidance
Free School Meals - Assistance with form completion, and ongoing information, advice and guidance
Discretionary Housing Payments - Appointments provided to assist with applications for discretionary awards of housing benefit
Council Tax - Assistance with form completion, billing advice, exemption/discounts
Recovery – Arrangements for payment in instalments, explaining Recovery process, debt advice
Home Options - Basic homeless prevention advice
Home Choice Lincs - Registering applicants and advice re the bidding process
CRB – Checking form completion, validation of identity and forwarding on for assessment.
Electoral Registration - Assistance with form completion
Concessionary Travel Pass - Advice, issuing of passes, provision of timetables and information
European Blue Badge – Information, advice and guidance, assessment of entitlement and issue of blue badges, receipt of payment
Community Care Finance - Dealing with invoice queries re respite or home care
Parking Fines – Help with appeals, receipt of payments
Planning - Basic advice, public viewing of plans, check planning applications form
Tell Us Once - Appointments to support recently bereaved deal with all notifications/paperwork
Warm Front – General information, advice and guidance
Corporate Feedback - Assistance with form completion
Complete surveys – Assistance with completing surveys for other council departments and services
Waste and Recycling – Reporting missed bins and recycling boxes, arranging assisted back door collections, arranging delivery of replacement and new wheeled bins, report bins requiring repair and maintenance, exemption certificate requests for Community Recycling Sites
Street-Scene – Reporting streetlights, potholes, graffiti, fly tipping, grass cutting requests, reporting abandoned vehicles, reporting shooting, stealing, flooding, burst pipes and structural damage to property on allotments, requesting emptying or replacement of street bins and dog waste bins etc.
Customer Access Point Information / locations
Customer Access Points : Grimsby
Customer Access Points : Cleethorpes
Customer Access Points : Immingham
Contact Centre Information
E-mail us at - firstname.lastname@example.org
You can pay your bills by:
Direct Debit: If you use a service provided by the council that requires us to send you invoices on a regular basis, you can pay for this service by setting up a direct debit mandate. If you wish to pay by this method of payment then please call (01472) 313131 to request a form to be sent to you.
Standing Order: Ask your bank or building society to set up a standing order or BACS transfer.
Online: Save time and go on-line using a debit or credit card at www.nelincs.gov.uk/Payit
Cheque: Post a cheque made payable to North East Lincolnshire Council to PO BOX 491, Grimsby, DN31 1WX. Receipts will only be issued if you provide a stamped addressed envelope with your payment.
You can also visit the www.Allpay.net web pages where you can search by postcode for a list of outlets in your particular area and elsewhere in the UK.
What is a bar coded bill?
Any bill that we send you will have a ‘bar code’ on it. These are the same as shops use to read the price of products you take to the till. They make sure that you pay the correct amount and that your payment reaches us from the post office or Paypoint outlet.
What can I pay in this way?
You can use this method of payment where you have received a bar coded bill from the council for the following:
- Council Tax
- Business Rates
- Benefit Overpayments
- Sundry Debtor Invoices (eg, Adult Social Care fees, allotment charges)