Our dedicated telephone team are ready to assist you with all enquiries you may have across the various services the Council provides, this includes:
Benefits - Manual calculations of potential entitlement, assistance with form completion, and ongoing information, advice and guidance.
Call 01472 323710 or Contact Customer Requests about Benefits via e-mail.
Free School Meals - Information, and advice on entitlement.
Call 01472 323760 or Contact Customer Requests about Free School Meals via e-mail.
Council Tax - Taking card payments, billing advice, exemption/discounts.
Call 01472 323840 or Contact us about Council Tax via e-mail.
Recovery – Arrangements for payment in instalments, explaining Recovery process.
Call 01472 323760 or Contact us about Recovery via e-mail.
European Blue Badge – General information and advice.
Call 01472 313131 or Contact us about European Blue Badge via e-mail.
Parking Fines – Taking card payments.
Call 01472 313131.
Corporate Feedback - Assistance with form completion.
Call 01472 313131 or Contact us about Corporate Feedback via e-mail.
Waste and Recycling – Reporting missed bins and recycling boxes, arranging assisted back door collections, arranging delivery of replacement and new wheeled bins, report bins requiring repair and maintenance, exemption certificate requests for Community Recycling Sites.
Call 01472 325841 or Contact us about Waste and Recycling via e-mail.
Streetcare – Reporting streetlights, potholes, graffiti, fly tipping, grass cutting requests, reporting abandoned vehicles, reporting shooting, stealing, flooding, burst pipes and structural damage to property on allotments, requesting emptying or replacement of street bins and dog waste bins etc.
Call 01472 324500 or Contact us about Streetcare via e-mail.
Phone 'n' Ride – Enrol new members to the scheme, book bus journeys.
Call 01472 324440 or Contact us about Phone 'n' Ride via e-mail.
Anti Social Behaviour Orders (ASBO) – Assistance with completing service requests and routing through to correct service as appropriate.
Call 01472 326101 or Contact us about Anti Social Behaviour via e-mail.
Receive payments – council tax, school lunch moneys, car park fines, radar keys, payments for invoices, petty cash.
Call 01472 313131.
Switchboard – receiving calls and routing them through to the correct service or individual as requested.
Call 01472 313131.
We deal with any other query by signposting to the correct department or organisation and giving basic advice and information.
Call 01472 313131 or Contact us about a general query via e-mail.