Any person wishing to make a complaint in respect of the conduct of a licenced driver should contact the Hackney Carriage Office. A complaint form will be despatched to the complainant. On receipt of the returned signed and dated form, the complaint will be acknowledged by the Hackney Carriage office within 10 working days. Further correspondence will be sent where necessary when the complaint has been investigated.
Alternatively you can complete the on-line complaint form