North East Lincolnshire Council

Housing advice and assistance

Home options service

Our main aim is to reduce and prevent homelessness in North East Lincolnshire whilst making sure that your home is suitable and that you are able to manage the tenancy. The Home Options Team gives free, confidential and impartial housing advice and assistance to residents who have housing needs.

Housing related supported

We provide housing related support to vulnerable people offering the opportunity to improve quality of life by providing stable environments which enable greater independence. Find out more on our housing related support page.

Our vision is that through partnership working no one will live on the streets of North East Lincolnshire and that any person identified to us as sleeping on the streets will not sleep out for another night.

Harbour Place Day Centre and North East Lincolnshire Council will work together to ensure that nobody has to sleep on our streets.

No Second Night Out is a standard set to ensure that people who are rough sleeping do not spend another night on the streets. The Government strategy vision for ending rough sleeping: No Second Night Out nationwide sets out the requirement for communities to have the right services in place so that:

  • New rough sleepers can be identified and helped off the streets immediately;
  • The public can alert services if they see anyone sleeping rough so they can get help;
  • Rough sleepers can go to a place of safety, where their needs can be assessed and they can get help;
  • Rough sleepers are able to get emergency accommodation and other services they need; and
  • Rough sleepers from outside the area can be reconnected with their community, where they can be near family and friends, and get housing and support.

If you suspect that you have found someone who is rough sleeping please call Harbour Place Day Centre on 01472 344118 (9am- 5pm) or the Home Options Team on 01472 326296 option 1 (24 hours).

Please give as much information as possible such as:

  • Where you suspect or have found the person sleeping
  • Are they male or female?
  • Estimated age
  • Distinctive features
  • What they were wearing
  • Colour of sleeping bag

All this information will help or outreach workers find the rough sleeper, to be able to offer them assistance.

The Home Options Team will complete a referral form for those who meet the criteria for the service.

Empower Safer Homes is a local not for profit organisation working with partners to support vulnerable individuals and victims of crime. In order to provide advice, reassurance and minor works free of charge, Empower Safer Homes is reliant upon grant funding. To support these aims moderate charges are applied to more substantial work. It should not be assumed that work is provided free of charge, all requests will be considered and assessed. For further details please contact Empower Safer Homes offices on telephone number 01472 268708.

Type of incidents we can deal with:

  • Burglary/ Attempted Burglary (dwelling and non dwelling) & The
  • Anti Social Behaviour
  • Arson Threat
  • Domestic Violence / Abuse
  • Other vulnerability – for example bogus officials
  • Damaged/ insecure buildings
  • Fly-tipping
  • Mobility needs
  • Neglected houses
  • Neglected gardens
  • Designing out Crime advice

Type of services we can offer:

Supply and fitting of:

  • Change door locks and keys
  • Door/ Window alarms
  • Window locks
  • Locking window handles
  • Door Chains
  • Window restrictors
  • Door Wedges
  • Shed and garage alarms
  • Bolts and padlocks
  • Dummy CCTV cameras
    Letter box Guards
  • Door jammers
  • Door Strengthening bars
  • Spy hole viewers
  • Personal wrist alarms
  • Hand rails
  • Disabled ramps
  • Prikka strip
  • Solar lighting
  • Key Safes

Additional services we offer:

  • Painting and decorating
  • Plastering
  • Clearance and disposal
  • Brickwork and blockwork
  • Rendering and concreting
  • Fencing and gating
  • Minor joinery
  • Alleyway gating


For housing related money advice such as problems with mortgage or rent, finding money for a deposit, or assistance with removals you can discuss this with our Specialist Debt Adviser.

For general money advice see our money advice page.

We offer free legal advice about all aspects of housing issues that may result in homelessness such as illegal eviction or harassment. We also have access to other agencies that can offer more specific advice on other matters free of charge.

We mediate between landlords and tenants, parents and children, housing benefit and landlords to assist in resolving disputes. In some cases we may refer you to the national mediation service if we need help to resolve the problem.

By asking for help from the council you can open the door to other services covering all kinds of assistance, for example drug rehabilitation, debt advice, benefits claims, housing problems. We can refer you to the agency that has the most expertise in the area you need help in.

Whilst we have street outreach services in the area, the winter period often presents greatest risks to people’s health. It also provides increased opportunities to engage with entrenched rough sleepers and other hard-to-reach groups, as they may be more likely to accept support at this time of year.

The Severe Emergency Weather Protocol:

  • Ensures that no one dies on the streets due to severe weather and
  • that every effort is made to engage individuals with support services during the winter months.

North East Lincolnshire Council works with partners to provide shelter for rough sleepers when the Met Office forecast is 0 degrees or less for three consecutive nights and considers the effect of snow coverage, wind chill and wind factors.

Home Options Team, Civic Offices, Knoll Street, Cleethorpes, North East Lincolnshire, DN35 8LN


Telephone: 01472 326296, option 1