North East Lincolnshire Council

North East Lincolnshire Council COVID-19 Helpline launched for area’s most vulnerable people

North East Lincolnshire Council is working with private, voluntary and community sector partners to coordinate the delivery of food and essential medicine to vulnerable people if they live alone and don’t have family, friends or social care services to help them.

A new dedicated helpline, available during the COVID-19 pandemic, launches today. The helpline can be accessed by calling the usual North East Lincolnshire Council telephone number (01472) 313131 and is available 8am-8pm, seven days a week. This helpline is for people of any age in the local community who are in genuine need because they are self-isolating and have no support network.

Residents with less urgent needs, or needing advice on changes to council services during the pandemic should visit or call between 8.30am and 5pm Monday to Friday.

Cllr Philip Jackson, Leader of North East Lincolnshire Council said:

“Our helpline has been established in response to the Government’s announcement that the UK’s most vulnerable people should be ‘shielded’ for at least 12 weeks. It is for those residents who need help now, cannot leave home and have no one to help them.

Calling this number for other reasons, might stop someone who needs help urgently from getting through to us. Residents with non-urgent issues should visit the council website or call within normal office hours.”

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