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How do I make a claim for Housing Benefit or Council Tax Reduction?

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Contact information


Benefits Team (Telephone and postal enquiries only. For personal visits refer to entries for Customer Access Points).


Civic Offices, Knoll Street, Cleethorpes, N E Lincolnshire, DN35 8LN


01472 326287 option 2


01472 324322


Opening Times


08.30 - 17:30


08.30 - 17:30


08.30 - 17:30


08.30 - 17:30


08.30 - 17:30





Bank Holidays:

Document Downloads





Get your claim off to a flying start

Booklet explaining what is needed to apply for Housing Benefit and Council Tax Reduction


Adobe PDF

We want to pay your claim as quickly as possible. To make sure we can do this we need you to give us all of the relevant information and supporting evidence when you make your claim.

We will need:

If you cannot download and print the claim form, we can send one to you or you can pick one up from one of our Customer Access Points.

  • Original documents to prove the details you have given on your claim form .

We need documents to show proof of identity and National Insurance number, proof of savings and investments, proof of earnings, proof of benefits, allowances, pensions and any other income, proof of other outgoings and proof of rent and tenancy.  Click on these links to jump to the lists below.

Documents we will need to see:

Proof of Identity and National Insurance Number

We will accept: 

  • Birth or marriage certificates
  • Passport
  • Driving licence
  • Benefit letters
  • Payslips
  • Letters about Working Tax Credit or Child Tax Credit
  • Letters about Pension Credit
  • P45
  • Utility bills, for example, gas or electricity bills
  • Bank statements

We need to see two different original documents from the list above. If you have a partner, we will need to see their documents too.

One document must confirm your identity and the other must confirm your National Insurance number. You cannot use the same document to confirm both.

If you have given proof of your identity and National Insurance number to us before, we may not need it again.

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Proof of savings and investments

We will accept:

  • Statements for the last two months
  • Up-to-date bank or building-society books
  • Share certificates
  • Premium Bond certificates

We ask each adult in the household about savings, investments and money in bank or building-society accounts. We will need proof of savings and investments over £5500.

If you have less than £5500, we will ask for details of your accounts, account number, balance and bank or building society.

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Proof of earnings

We will accept

  • If you are paid weekly, we need your last five payslips
  • If you are paid monthly, we need your last two payslips
  • If you are paid every two weeks, we need your last three payslips
  • If you are self employed, we need to see your accounts 

We need evidence of earnings for all adults in your household who are working.

If you do not have your payslips you can ask your employer to fill in a certificate of earnings. You can get a certificate by contacting us or from the Housing Benefit and Council Tax Reduction forms page of this website.

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Proof of all benefits, allowances, pensions (including private pensions) and any other income

We will accept

  • Benefit award notices (all the pages of the letter)
  • Letters about Working Tax Credit or Child Tax Credit
  • Letters about Pension Credit
  • Proof of maintenance
  • Proof of any other income you or your partner (if you have one) receive
  • Letters about student grants or loans

 We need proof of income for all the adults in your household.

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Proof of other money you pay out

We will accept

  • Agreements or receipts for registered childminders or nurseries

We only need this for you and  your partner (if you have one).

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Proof of rent and tenancy

We will accept

  • Tenancy agreement
  • Rent book
  • A letter from your landlord

This evidence should show

  • the name and address of your landlord
  • the name and address of your landlord’s agent (if your landlord uses one)
  • your name and address
  • the amount of rent you are paying and the period it covers, for example weekly or monthly
  • the date your tenancy started.

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Don’t delay your claim

The sooner you get your form to us, the sooner we can start to process your claim, but we cannot grant your award until we receive all the proof we need.

If you cannot provide all the proof we need at the moment, send the form back to us with as much information as you have. You may lose money if you don’t hand your form in straight away.

Protection of public funds

North East Lincolnshire Council is under a duty to protect the public funds it administers, and to this end may use the information you have provided on your application form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. For further information, see or contact Internal Audit on 01472 323903.

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