If you need advice on more complex consumer advice issues or need to make a complaint, Citizens Advice will refer these to the council's consumer advice section, part of North East Lincolnshire Trading Standards.
The Citizens Advice website will tell you all you need to know about your rights as a consumer and how to deal with consumer problems. We also have a range of online advice notes available to help consumers understand their rights.
Still unsure of your rights?
The Citizens Advice website should provide all the help and advice you need about how to deal with consumer issues. However, if you do need further assistance, please contact us.
• get advice over the phone: 08454 04 05 06
• seek advice or make a complaint about a trader online
• write to us at: Trading Standards, Thrunscoe Centre, Highgate, Cleethorpes, DN35 8NX
Please note that we can only deal with consumer advice requests from North East Lincolnshire residents or businesses. If you do not live in North East Lincolnshire, please contact your own local authority.