North East Lincolnshire Council

Report a concern about a child

To be used by members of the public ONLY

Please complete the online form if you feel you need to report a concern about a child.

What to do if you’re worried about a child

For example:

  • Are they attending school on a regular basis?
  • Are they attending health appointments?
  • Do they appear to be hungry?
  • Are they dressed appropriately for the weather?
  • Are they protected from harm by their parent or carer?
  • Do they have a stable home environment?
  • Are they exposed to domestic violence?
  • Are they exposed to alcohol or drugs?
  • Does parent/carer have mental health issues?

North East Lincolnshire Council has  established a simplified single point of access for all enquiries when, a worry or concern about a child or family has been identified, the new FFAP provides information advice and guidance , to the public, as well as professionals, ensuring that the right level of support is established first time, across all levels of the threshold of concern model.

Staffed by a multi-agency team of professionals from Early Help Services, Children’s social care, health and policing teams, the FFAP will be able to promptly and effectively offer the most appropriate response to the concerns raised by the contact.

FFAP – Families First Access Point

You will be transferred through to a Qualified Senior Social Worker from the FFAP (Families First Access Point) team. If there is nobody available to take your call, a member of the Business Support team will take your contact details and pass them on to the FFAP team. A Senior Social Worker will then call you back and talk to you about your concerns in confidence. If the child you are calling about is in immediate risk of harm, that worker will apply appropriate safeguarding procedures. If the child/ren requires support from another area of children and family services  a FFAP worker will pass your call to our Early Help Practitioners who will listen to your concerns, and provide you with IAG or support in developing your own single assessment to access Specialist Early Help provision.

Out of hours service

Children Assessment & Safeguarding Service run the Out of Hours Service, which you can contact on 01472 326292 (option 2). This service is an EMERGENCY ONLY service open from 5.00pm – 8.30am. Please only contact the Out of Hours Service if you have a concern where by a child is at immediate risk of harm and the call cannot wait until the following morning when a Social Worker from FFAP will be available to take your call.


Families First Access Point, Civic Offices, Knoll Street, Cleethorpes, North East Lincolnshire, DN35 8LN

Telephone: 01472 326292 (option 2)

Opening times: 24 Hour telephone line