North East Lincolnshire Council

Appealing a Council Tax support or Housing Benefit decision

Appealing a decision

The Council Tax support scheme is a local scheme agreed by council members after a public consultation. You cannot appeal against the scheme itself, but if you would like to comment on the scheme, write to your local MP or councillor.

You should check all of your housing benefit letters and Council Tax bills carefully to make sure they are correct. If you think they are wrong you must inform us straight away.

If you would like to have a calculation explained in more detail you should contact the benefits team quoting your claim reference number and stating which decision you are requesting an explanation for.


After receiving your explanation, if you still think that the amount awarded is incorrect, you can ask us to reconsider the decision. Your request needs to be in writing, marked clearly as a reconsideration request and state which decision you are disputing.

We will check our decision and write to you within two months of receiving your request:

  • If we change the decision you will receive a new bill or housing benefit notification
  • If we do not change the decision we will send you a letter to explain the reasons why and tell you your appeal rights

How do I make an appeal?

If you are still unhappy about our decision after receiving a reconsideration you can appeal.

Housing benefit appeals must be made direct to the council’s benefit team within one month of the date on the decision letter. Valid appeals will be sent to the tribunal service.  Find out more at HM courts and tribunals service.

You can only appeal to the Council about your Housing Benefit claim. To submit an appeal use our Appeal form. Make sure you explain clearly the reason you are appealing, because the tribunal service will not consider anything you do not mention in your appeal.

We may not be able to accept your appeal if we receive it later than one month after the date on the decision letter.  Late appeals can only be accepted if there are special circumstances (such as a death or serious illness) that caused a delay to making the appeal.  In your appeal, you should explain why you could not appeal within one month.  A legally qualified tribunal judge will look at the reasons you have given for not appealing in time and decide if they can accept your late appeal.

Council Tax support appeals are managed by the valuation tribunal service, not the council. You must appeal to them within two months of receiving your reconsideration decision, and the valuation tribunal will not accept an appeal unless you have asked for a reconsideration first.

Find out more on the Valuation tribunal website.

Benefits Team (telephone and postal enquiries only), Local Taxation and Benefits, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU


Telephone: 0300 3030164 option 3

Telephone opening times: Monday to Friday 9 am to 4:30 pm, except bank holidays