How housing benefit and council tax reduction is paid
If you rent from a registered social landlord (for example, Shoreline Housing Partnership or Longhurst and Havelok Homes) you can choose to have your payments made to you or your landlord.
If you rent from a private landlord and we work out your claim under the local housing allowance (LHA) rules, we will usually pay your housing benefit direct to you, but there are some circumstances when we can pay directly to your landlord. For more information read our page paying housing benefit direct to landlords.
We pay housing benefit:
- to tenants every two weeks in arrears (for the two weeks already passed)
- to landlords, every four weeks in arrears (for the four weeks already passed)
You can look at this year’s payment dates on our Housing benefits payments calendar 2017/18 (PDF).
Payments are always made by bank transfer (BACS), so we need to know the relevant bank or building society account name, sort code and account number. Each time a payment is made to a landlord we send them a schedule showing which tenant the payment is for, the amount and, the period it covers.
If you do not have a bank account, we may pay your housing benefit to your landlord for a short time until you have opened one.
For help and advice on opening a bank account visit the money advice service website.
Council Tax Reduction
If you are entitled to a council tax reduction, we apply the discount directly to your account. We issue you with a council tax bill showing how we have worked out the discount and how much council tax you still need to pay.
If you think that we have worked out your bill wrongly or if you think you may have problems making the payments, please contact us immediately.
Benefits Team (telephone and postal enquiries only), Local Taxation and Benefits, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU
Telephone: 01472 326287 option 2
Telephone opening times: Monday to Friday 8.30 am to 5.00 pm except bank holidays