Where can I go for help to make a claim?
The Universal Credit Directory allows you to quickly and easily find providers near you. This could be for bus passes, direct payments, food banks and many other services.
Universal Credit Champions
Need a little help with your Universal Credit claim?
You can visit one of these services below for support, advice and guidance.
|Name of Organisation||Assisted Digital Support
||Face to Face
||Free WiFi||Free online training||Personal Budget Support available||Specialist Debt Advice||Free access to PC’s for UC Claimants|
|NELC Customer Access Point, Municipal Offices, Grimsby||√||√||x||x||√||x||√|
|NELC Customer Access Point, Immingham Civic Centre Hub||√||√||√||x||√||x||√|
|Grimsby Central Library||√||x||√||√||x||x||√|
|Department for Work and Pensions – JCP Bridge House Grimsby||√||√||√||x||√||x||√|
|NELC Home Options Team||x||√||x||x||√||√||x|
|The Gingerbread House||√*||√*||x||x||√*||x||x|
|Grant Thorold Library||√*||√*||x||x||√*||x||x|
Assisted Digital Support = someone on hand to show you how to use technology
Face to Face = appointment facility available
Free WiFi = full public access
Free online training = ‘how to’ courses available
Personal Budget Support available = by appointment
Free access to PC’s for UC Claimants = for maintaining account (please note: this won’t always mean unlimited access to the internet)
Read our leaflet to find out where you can go for assisted Digital support, including opening times.
Help to Claim
From 1 April 2019 Citizens Advice will offer a new help to claim service, it will give claimants the tailored and practical support they need for doing a universal credit claim up to their first full correct payment. The service will be available online, over the phone and face to face through our local Citizens Advice Services.
Information will in available over the next two about how to refer into this service.