North East Lincolnshire Council

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Changes to the waste and recycling collections

Alternate Weekly Collections – Frequently Asked Questions

About the changes

What does ‘alternate weekly collection’ mean?

This means general waste will be picked up one week, recycling the next.

Why are these changes being made?

We need to do more to increase how much we recycle – at the moment, we only recycle 31% of our waste. We need to make this 50% by 2020.

More than 75% of local authorities in England collect this way – we’re not going to be unique.

We don’t have the money we used to have to support the old service.

We’ve had to change the way we collect waste and recycling to significantly reduce our costs.

Does the council have to collect my waste every week by law?

We have a duty to collect waste, but the government doesn’t say how often we have to do it. Don’t forget, you will have a collection every week, it will just be different things that are picked up each week.

I’m not sure when my general waste bin or recycling boxes are due to be emptied.

If you want to know when your collections are due check on our website www.nelincs.gov.uk/bins. Changes to the way your waste and recycling will be collected are coming in from 6 November this year. Every household will receive a letter from the council (being delivered between 9 October and 23 October) which will detail the first three months of collections. This online system is currently being updated, and should show the new dates from 23 October.

I have a brown bin for my garden waste; do these changes affect this service?

There’s no changes to the garden waste service – this carries on as normal.

To sign up for garden waste collections, visit www.nelincs.gov.uk/bins.

When are the changes starting?

Changes will come in from 6 November. We’ve written to all households in North East Lincolnshire to give them the schedule for the first three months, but if you want to check your waste, recycling and garden waste schedule (if you have it) online, visit our website.

I haven’t got my letter. What should I do?

Please call us on 01472 326288 or visit our website www.nelincs.gov.uk/bins. This online system is currently being updated and should show the new dates from 23 October.

Will I get a reduction in my council tax as you are reducing the frequency of collections?

Residents will not receive a reduction in Council tax, any reduction in our costs will be used to help balance our budget and ensure that the Council can continue to provide vital services to residents.

Will my collection day change once the service is changed?

There will be a change for a few people, but for most, the day won’t change. So, for example, if you put your waste out on a Monday, it will be Monday the following week for your recycling.

Do I need to do anything to prepare for the change to my bin collections?

Think about what you’re recycling and how you might recycle more. Make sure you know where your local “bring to” sites are – many are at local supermarkets or car parks. Think about actually reducing the amount you waste, and re-use what you can rather than throw away and buy again. Visit www.nelincs.gov.uk/recycling for information about what you can recycle.

Different bins

I currently use a small refuse bin and I don’t think this will be sufficient; can I replace it with a standard 240l sized bin?

Yes; please order one via the Waste Hotline on 01472 326288 – As a 240l bin is our standard offer, to change your bin to this size is free of charge.

If I do not qualify for a larger capacity general waste bin, can I purchase one?

Only NELC waste and recycling containers will be collected and emptied by the NELC waste collection team.

I fill my green general waste bin every week and I won’t be able to manage with alternate weekly collections, what will I do?

You can ask for another set of recycling containers. The first three boxes are free of charge. You need to make sure you’re recycling everything you can in your boxes. You need to reduce the waste you produce and reuse items.

Small things make a difference:

  • Try to force air out of bags before you put them in your general waste bin
  • wash and squash bottles and cans before putting them in the recycling boxes
  • Take excess materials to the “Bring To” sites across the borough or to our Community recycling centres in Grimsby or Immingham. If you’re still struggling, advice is available on our website www.nelincs.gov.uk/recycling.

I have a large family or there are lots of people living in my house. How can I deal with the rubbish generated?

There’s special circumstances where you can apply for a bigger bin. You will be assessed before you’re issued with one. Your circumstances will be checked annually.

  • Have you got six or more people living in the house permanently?
  • Have you got five or more people living in the house with one child in nappies?
  • Have you got three or more children in nappies?

You may be interested in using washable nappies for your babies or toddlers, if so you can find more information from Go Real (the real nappy information service) free on 0800 328 8175 or email advice@goreal.org.uk for their expert nappy advice.

To apply for a larger bin, please phone the Waste Hotline on 01472 326288.

Recycling questions

I see all my recycling going into one wagon, so why are we bothering to separate it out?

Your recycling is collected by the operatives in separate bins, so one operative, for example, collects all the glass in a bin and loads that in the wagon, one will collect paper and one will collect plastics. The bins are loaded from the back of the wagon into separate compartments for each type of recycling. This is then taken to the waste plant and each type of recycling follows a different process.

Why can’t we have mixed recycling in a co-mingled bin?

We know lots of residents want this option, but it would cost us significantly more to do this. If we mixed our recycling, we’d have to provide more bins and also pay someone to sort it out at the other end, which means we’d get less money back in to provide the service. By you sorting out your recycling, you’re helping the environment.

Why not collect the recycling boxes every week to increase recycling?

If more people recycle and we get more income in, then it’s something we may be able to look at in the future. We’re joining more than 75% of other local authorities in the country by collecting waste and recycling on alternate weeks.

Are you going to give us larger recycling boxes to accommodate the extra material you would like us to recycle?

You can ask for another set of recycling containers. The first three boxes are free of charge. You need to make sure you’re recycling everything you can in your boxes. You need to reduce the waste you produce and reuse items.

Small things make a difference:

  • Try to force air out of bags before you put them in your general waste bin
  • wash and squash bottles and cans before putting them in the recycling boxes
  • Take excess materials to the “Bring To” sites across the borough or to our Community recycling centres in Grimsby or Immingham. If you’re still struggling, advice is available on our website www.nelincs.gov.uk/recycling.

Why can’t I recycle other plastics?

Recycling collected is sent to our partner, Newlincs’, Energy From Waste plant in Stallingborough. Different materials (paper, card plastic bottles and cans) are stored before sent for recycling. Due to the changing market conditions for recyclable materials, we decided to focus on good quality (clean) plastics  to reduce contamination and get the best income from the sale of the material. Other plastics go to the energy from waste plant and the energy is recovered.

How to deal with other waste

How can I deal with food waste?

Home Composting containers can deal with some food wastes and home composting is an ideal way to help reduce what you put in your green general waste bin. See www.nel.getcomposting.com/ for more information.

What should I do if I need to get rid of bulky materials?

You can arrange a collection through our website or give us a call. Or if you can, take them yourself to the Community Recycling Centres in Grimsby or Immingham. If they’re in good working order or good condition, consider selling them on or donating them to charities.

My general waste bin is often full of my business waste

Your bins are for your residential waste. If you’re running a business from home, you should arrange trade waste collections for this.

Myself or a family member has medical problems requiring me to dispose of large quantities non-infectious medical waste. How do I deal with that?

There’s special circumstances where you can apply for a bigger bin. You will be assessed before you’re issued with one. Your circumstances will be checked annually. Please call us on 01472 326288 and apply for this.

When my bin is full before my collection day, can I put extra waste next to the bin for collection?

We don’t collect side waste. You can take additional recycling to one of the “Bring To” sites in supermarket car parks or other collection areas, or to one of our Community recycling centres in Grimsby or Immingham.

Moving home

I am hoping to move house soon and want to get rid of a lot of waste. What can I do to arrange for collection?

You can take extra waste to the community recycling centres and also arrange collection of bulky items – call us on 01472 326288 for this.

I am moving house soon should I take my bins and boxes with me?

If you have paid for waste and recycling containers (e.g. larger waste bin or garden waste bin) you should take these with you and tell us about your change of address (01472 326288).

Your other questions answered

Is the Council concerned these changes will see an increase in fly-tipping?

We’re not expecting more fly-tipping. We’re trying to work with you to give you more capacity to get rid of your waste. Fly-tipping is also illegal – if you see it, you can report it on our website www.nelincs.gov.uk and click Report It.

What happens if you miss my collection?

If crews report missed collections due to issues with access, we will try and return to collect it either the same day or the next working day.  If crews cannot collect by the next working day then, one bag of excess waste will be taken upon agreement.  You can also take excess waste to the Community Recycling Centres in Grimsby or Immingham. If you do not place your bin / boxes out by 7am on your schedule day of collection and you do not receive a collection, the crews will not return until your next scheduled day of collection.

I am concerned about possible health issues relating to waste being in bins for two weeks rather than one.

We don’t expect any health issues to come up during the changes and afterwards. None have been reported in the 230 other local authorities that have put this scheme in place. Make sure you bag your waste properly, especially if it contains food waste, and make sure that your bin lid stays firmly shut. You can take excess waste to the “bring to” sites in supermarket car parks or to one of our community recycling centres in Grimsby or Immingham.

Assisted Collections: I am unable to put my wheeled bin out for collection. Is there any help available?

If you can’t put out your bin, and there’s no-one in your property who can help, you can apply for an assisted collection. Visit www.nelincs.gov.uk/bins or call us on 01472 326288.

What can I do to help reduce odours?

  • Rinse meat/fish trays, pots and cartons to remove the food residue.
  • Use plastic packaging, such as empty frozen vegetable bags, to wrap food waste.
  • Make use of used tin foil to warp food scraps.
  • Use lidded plastic jars from peanut butter, chocolate spread and drinking chocolate to contain food with gravy or other liquid
  • Buy cheap store-brand nappy bags to wrap fish and meat scraps, including pet food, and for clumps from the cat litter tray
  • Expel air from bin bags before tying the top. This will help to prevent accidental tears, as well as making more space in the bin
  • Keep the bin lid closed
  • Try to keep your bin out of direct sunlight for any long periods and away from windows that you normally keep open

How do I present my waste for collection correctly?

Residents must adhere to the following:

  • Wheeled bins and recycling containers must be presented for collectionby 7am on the day of collection.
  • The point of collection is the “edge of premises” which is the pointwhere individual properties meet the adopted public highway or otherlocation agreed with the waste service.
  •  Wheeled bins and recycling containers must be returned to within yourproperty boundary as soon as possible after collection.
  • Recyclable items must be separated and placed into the correctrecycling containers.
  • Garden waste must not be placed in your general waste bin.
  • Residents must use the containers provided for their intended purpose.
  • The Council will only remove waste that fits within the container provided (with the lid closed where one if on the container). Side waste will not be removed.

What happens if you don’t adhere to the above?

A section 46 notice is a legal notice under the Environmental Protection Act 1990. This may be issued to any resident who fails to comply with the Waste and Recycling Scheme set out above.

Where can I find out more?

For a list of recyclable materials and where to recycle, visit www.nelincs.gov.uk/recycling.

What can I do with excess waste?

Excess waste can be taken to the Community Recycling Centres in Immingham or Grimsby.

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