North East Lincolnshire Council

Customer access points

There are many things you can do online instead of coming in to one of our customer access points. Our website offers a wide range of information about our services. You can report issues, apply or pay for services by using our PAY IT, APPLY FOR IT, REPORT IT pages. Please note that you can no longer pay at a customer access point.

Our customer access points provide a range of face to face services on a drop in basis only. We have two customer access points in North East Lincolnshire:

Grimsby Town Municipal Offices

Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU

Telephone: 01472 313131


Opening times: Monday – Friday 8.30 am to 4.30 pm, except bank holidays.

Immingham Civic Centre Hub

Civic Centre, Pelham Road, Immingham, North East Lincolnshire, DN40 1QF


Opening times: Mondays and Fridays 9.00 am to 4.00 pm, except bank holidays.  Wednesdays are reserved for appointments only.