North East Lincolnshire Council

Customer access points

There are many things you can do online instead of coming in to one of our customer access points. Our website offers a wide range of information about our services. You can report issues, apply or pay for services by using our Pay it, Apply for it, Report it pages.

If you are not able to do it online you can drop in to our customer access points to speak with our customer advisers. In the customer access points we can support you to do the things online using our self service computers. Please note that you can no longer pay in cash at a customer access point.

We have two customer access points in North East Lincolnshire:

Grimsby Town Municipal Offices

Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU

Telephone: 01472 313131

Email: customer.requests@nelincs.gov.uk

Opening times: Monday – Friday 8.30 am to 4.30 pm, except bank holidays.

Immingham Civic Centre Hub

Civic Centre, Pelham Road, Immingham, North East Lincolnshire, DN40 1QF

Email: customer.requests@nelincs.gov.uk

Opening times: Mondays and Fridays 9.00 am to 4.00 pm, except bank holidays. Wednesdays are reserved for appointments only.