North East Lincolnshire Council

COVID-19: Customer information

Customer access point

Our customer access point at the Municipal Offices in Grimsby is now closed until further notice.

Staff will be redeployed to work in the telephone contact centre for anyone who wishes to call 01472 313131.

Staff will also be redeployed to work on social media, giving information and updates to those posting messages to our Facebook, Twitter and Instagram.

The contact centre is open Monday to Friday 8:30am to 5pm.

Data Protection and information rights

Whilst we will continue to make every effort to respond promptly to your requests for information this may be delayed due to urgent operational priorities in responding to the current Coronavirus pandemic.

We apologise for any inconvenience this may cause but trust you will appreciate the reasons why in the current circumstances. We do remain committed to responding to your requests and will respond as soon as we are able.

Should our response to your request breach the statutory time frame you have the right to complain to the Information Commissioners Office.

Feedback and complaints

Whilst we will continue to make every effort to investigate your complaint promptly, this may be delayed due to urgent operational priorities in responding to the current Coronavirus pandemic.

We apologise for any inconvenience this may cause but trust you will appreciate the reasons why in the current circumstances. We do remain committed to investigating and resolving your complaint and will respond as soon as we are able.

Should our response breach statutory or corporate time frames you have the right to complain to the Local Government & Social Care Ombudsman (LGSCO).

Please be aware that the LGSCO are not currently taking new complaints and have temporarily suspended their helpline and online complaint form, as part of steps to follow the Government’s advice to combat the spread of Coronavirus.

Freedom of Information (FOI)

Whilst we will continue to make every effort to respond promptly to requests for information, this may be delayed due to urgent operational priorities in responding to the current Coronavirus pandemic.

We apologise for any inconvenience this may cause but trust you will appreciate the reasons why in the current circumstances. We do remain committed to responding to your request and will respond as soon as we are able.

Should our response to your FOI request breach the statutory time frame you have the right to complain to the Information Commissioner’s Office.