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COVID-19: Council Tax, benefits and housing

Paying your Council tax

The Government has unveiled a £500m to help the most vulnerable with Council tax relief. To find out more, visit GOV.UK – Coronavirus . Please be aware of COVID-19 related scams, please visit our Fraud and Corruption page for further details.

Housing Benefit

The government has increased some of the Local Housing Allowance rates that can be paid from April 2020.

We are working hard to implement these increases as soon as possible. Anyone in receipt of Local Housing Allowance (LHA) that is affected by this change will receive new Housing Benefit notifications showing the increase once this is completed.

For more information about the new LHA rates please go to the make a new claim for Housing Benefit page.


For questions about housing during COVID-19, read the Local Gov COVID-19 FAQs .

Housing enforcement

The housing enforcement team will be dealing with the majority of requests relating to housing hazards over the telephone and by email. This will involve contacting landlords regarding issues that tenants raise and requesting repairs are completed. We will then contact the customer again at a later date and if necessary arrange to carry out a full inspection of their home.

We will carry out visits to properties subject to a risk assessment if the housing conditions are urgent and pose a serious risk to the occupants.

Guidance for landlords, tenants and local authorities is available to read on GOV.UK – COVID-19 renting: guidance for landlords, tenants and local authorities .

Home options

From Monday 23 March 2020, we will no longer be offering face-to-face interviews unless absolutely essential.

We will still be offering advice and assistance via telephone to anyone at risk of homelessness or already homeless.

If a face-to-face appointment is necessary, please ensure that you take the appropriate precautions and do not attend if you are experiencing the symptoms of COVID-19.

Submitting evidence

We are encouraging people to send in electronically (via email or online) any evidence that needs to be scanned relating to Council Tax and Benefits and Blue Badges.

If you are unable to do this and would like to send it in, please post it to the Municipal Offices, Town Hall Square, Grimsby, DN31 1HU.

If you are unsure about any Council services please look on the COVID-19 service updates page or ring us on 01472 313131.

For benefits queries, email or call 0300 3030164 option 3

For Council tax queries, email or call 0300 3030164 option 5