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COVID-19: Customer information

Customer access point

Our customer access point at the Municipal Offices in Grimsby is now closed until further notice.

Staff will be redeployed to work in the telephone contact centre for anyone who wishes to call 01472 313131.

Staff will also be redeployed to work on social media, giving information and updates to those posting messages to our Facebook, Twitter and Instagram.

The contact centre is open Monday to Friday 8:30am to 5pm.

Data Protection and information rights

Whilst we will continue to make every effort to respond promptly to your requests for information this may be delayed due to urgent operational priorities in responding to the current Coronavirus pandemic.

We apologise for any inconvenience this may cause but trust you will appreciate the reasons why in the current circumstances. We do remain committed to responding to your requests and will respond as soon as we are able.

Should our response to your request breach the statutory time frame you have the right to complain to the Information Commissioners Office.