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COVID-19: Shopping and food deliveries


Help with food and other essential supplies

Extra care should be taken to minimise contact with others by maintaining social distancing. For more information, search ‘clinically extremely vulnerable’ on GOV.UK .

Where you can, ask friends, family or neighbours who are able to help. If you do not have others to help you there may be local groups who can help, or nearby shops may be able to supply orders for delivery (by phone or by email). Most supermarkets have vouchers available which can be paid for online and used in store, to enable others to shop for you.

You may be able to get support from the NHS Volunteer Responders programme, by calling 0808 196 3646 and giving your name, address, phone number and the name of your GP. You will then be put in touch with volunteers in your area who can go to the shops on your behalf. A carer or family member can also do this for you.

If you are a vulnerable person who has explored other options, but have still been unable to obtain a delivery, please contact us on 01472 313131. We have access to a local network of voluntary and community organisations and volunteers who can help with any support needs. We are also part of a scheme which means we may be able to refer you directly for a priority supermarket delivery slot.

Going to the shops

If you are fit and able to go to the shops, please try to do this, so the limited number of supermarket delivery slots still are available for those who need them most.

You could also consider helping others who are self-isolating and unable to get to the shops themselves with their shopping.

Supermarkets have all put in place measures to protect you while in store, including cleaning trollies and baskets and installing markings to help you stick to social distancing. Follow advice in store and keep social distancing. In England, you must by law wear a face covering in shops and supermarkets.

There are some circumstances for health, age, or equality reasons, whereby people are not expected to wear face coverings. This will include children under 11 and those with certain disabilities. More information can be found on GOV.UK – Face coverings .

Priority food delivery slots

If you are clinically extremely vulnerable and have been instructed to shield you can get priority access to supermarket delivery slots and other support.

You can book priority priority slots directly from the supermarkets.

For Tesco and Iceland you can also book priority slots by calling us on 01472 313131, where you will be assessed for eligibility.

The five supermarkets in our area that offer priority delivery slots and services for those who are self isolating are:

Age UK

Some local Age UKs offer food shopping services using supermarkets’ online stores. The order is placed on behalf of the older person and delivery is made to the older person’s home by the store at an agreed date and time. You can check what is available in your area on Age UK – Shopping .

Supermarket payment options for volunteers

There are various ways that you can have volunteers pay for your shopping.

  • Supermarket e-gift vouchers can be purchased online for Asda, Morrisons, Tesco, Waitrose, Marks and Spencer, Aldi. You will need access to a printer to print off the voucher before it can be used (Aldi are sending out paper versions of their vouchers).
  • Supermarket plastic vouchers can be purchased in store at Asda, Morrisons, Sainsbury’s, Marks and Spencer and can be topped up online.
  • Pre-paid cards can be used at any shop that takes visa or mastercard and can be topped up online.
  • Cash up to £45 can be given to an NHS volunteer responder to use in shops. This should only be done if other options are not available.

Voucher options

Options for buying e-vouchers and gift cards:

Self-isolating

If you are self-isolating and need support and information go to Clinically vulnerable and isolating at home.