COVID-19: Test and trace support payment
As part of the Government’s plan to support families when they self-isolate a payment of £500 is now available.
Please note – The Test and Trace payment is taxable if you are a taxpayer but it is not subject to National Insurance Contributions. HMRC will automatically collect tax from your pay through your tax code, or self-employed recipients should report the payment on their 20/21 Self Assessment tax return.
People on low incomes who have been told to self-isolate by NHS Test and Trace or are a parent or guardian of a child who has been told to self-isolate can now apply to North East Lincolnshire Council for a payment of £500.
To be eligible for the Test and Trace Support Payment, you must:
- have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have tested positive for COVID-19;
- have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have been identified as a close contact of someone who has tested positive, and are not fully vaccinated;
- have responded to message from NHS Test and Trace and have provided any legally required information, such as details of their close contacts;
- are employed or self-employed;
- are unable to work from home and will lose income as a result of self-isolating; and
- are currently receiving, or are the partner in the same household as someone who is receiving, at least one of the following benefits:
- Universal Credit
- Working Tax Credit
- income-based Employment and Support Allowance
- income-based Jobseeker’s Allowance
- Income Support
- Housing Benefit
- Pension Credit
If you do not meet the last criteria, we may still be able to help and we will consider your application for help from our discretionary fund. Please continue to complete the form and your details will be collected for future consideration.
Please note that in relation to the discretionary fund, you must have:
- a weekly income if no more than £442.30 before deductions;
- a monthly income of no more than £1916.66 before deductions
and be responsible for at least one of the following household bills:
- a mortgage
- the rent
- Council Tax
Parents and Guardians of children who have been told to self-isolate
If you are not legally required to self-isolate but you are the parent or guardian of a child who has been told to self-isolate, you are eligible for a £500 Test and Trace Support Payment of discretionary payment if all the following apply:
- you are the parent or guardian of a young person in the same household who is self-isolating and you need to take time off work to care for them;
- you are unable to work from home and will lose income;
- the young person is:
- aged 15 or under and has been told to stay at home and self-isolate by NHS Test and Trace because they have tested positive for COVID-19; or
- aged 25 or under with an Education, Health and Care (EHC) Plan and been told to stay at home and self- isolate by NHS Test and Trace because they have tested positive for COVID-19; or
- aged 25 and under, is not exempt from self-isolation from 16 August, has an EHC Plan and has been notified as a close contact of someone with COVID-19 (by NHS Test and Trace or the NHS COVID-19 app).
- the young person normally attends an education or care setting; and
- the parent or guardian meets all the other criteria for a ‘main’ or ‘discretionary’ payment.
Applying through the NHS Covid-19 app
Test and Trace Support Payment via the NHS COVID-19 app
From 10 December, you will be able to apply for the NHS Test & Trace Support Payment via the COVID 19 app.
Here’s a few things you need to know.
- How does the app work? – you will be able to get the 8-digit NHS Test & Trace ID by following the instructions on the app, once you have this, you will then be able to complete the application form for the £500 support payment.
- COVID 19 App Version – you need to be on version 4.0 (or higher) of the app to pick up the new features. To find out what version you are on, go to the NHS COVID 19 app, click on the ‘About this App’ button and scroll down until you see ‘Software Information. If you are not on the latest version, you can update it by going to your app store, search for the NHS COVID-19 app and select update.
- Cases notified by app before than 10 December – if you were notified before 10 December and are still in your isolation period, you can still put a claim in via the app. If you no longer have this message, you will need to phone 119 and select option 2 – ‘Tracing’.
- Deadline for contacting NHS Test and Trace service via the App – if you have been notified by the COVID 19 app that you have to self-isolate, you must engage with the main NHS Test & Trace service whilst you are still in your isolation period. You can still make a claim with us for the £500 support payment within 42 days of the start of your isolation, but you must have contacted the NHS Test & Trace and got your 8-digit Test and Trace ID within your self-isolation period.
- How easy it to use the phone app to get your 8-digit Test and Trace – watch the video here which shows you what you will need to do
You must submit supporting evidence to confirm your eligibility:
- your 8 digit NHS Test and Trace reference asking you to self-isolate; and
- a copy of the NHS Test and Trace notification you received. (This can be a photo of the letter or email, but it must clearly show the date you received the notification and the Test and Trace ID – notification via the NHS App cannot be accepted – see Test and Trace ID information below)
- evidence of your employment and that you have reduced income as a result of self-isolation; and
- that you are unable to work from home; and
- if you are self-employed, proof of your trading income and that your business delivers services which cannot be undertaken without social contact; and
- a copy of your latest bank statement, which shows your name, address, bank sort code and account number
- your child’s eight-digit NHS Test and Trace ID number
To apply complete the test and trace support payment application or if you are unable to use our website you can call 01472 313131.