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COVID-19: What to do if you are traced

Details of how you will be contacted if you are traced and what to do.

NHS Test and Trace

  • You will be contacted by email, text or phone.
  • Text messages will come from NHStracing.
  • Calls will come from 0300 013 5000 from a trained NHS contact tracer.
  • You will be asked to sign into NHS Test and Trace .
  • If you are contacted by phone, you will be asked a number of questions.

Local Test and Trace contact tracing service

If NHS Test and Trace have been unsuccessful in getting in touch, our local test and trace contact tracing team will attempt to contact you.

  • They will text you to let you know they’re going to call.
  • The call will be between 9am and 5pm.
  • If you miss their call they will leave a message or text to say they are trying to contact you.
  • It’s important you answer the phone to calls from 01472 313131 so we can stop the virus spreading.
  • If they can’t get hold of you, one of the team may visit your home.

If Local Test and Trace visit your home

  • They will have official ID.
  • They will speak to you at a safe distance from your front door.
  • They will not ask to enter your home.
  • You can further check their identity by contacting the council on 01472 313131.

What to do if you are contacted

You might be contacted because you have tested positive or you are a close contact of someone who has tested positive.

Whether you speak to NHS Test and Trace or with our Local Test and Trace contact tracing service:

  • You must follow their advice.
  • Let them know who you have been in contact with recently, by doing this you are breaking the chain of the virus.
  • Remember test and trace are contacting you to check you’re okay and let you know what help and support is available.

If you are a close contact but don’t have symptoms you could still have the virus and pass it on unknowingly to your friends and family.

More about self-isolation

Self-isolation