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Public Health questions and answers


I have been contacted by NHS Test and Trace and told to self-isolate for 14 days. Can this be reduced if I get a negative COVID test result?

No, you must continue to self-isolate for the full 14 days. This is because you can develop the infection at any point within the 14 days (the incubation period for COVID-19), you might test negative on day 6 but still go on to develop the infection.

I’ve been contacted by NHS Test and Trace and told to self-isolate but I recently had a positive COVID-19 test and isolated for 10 days. Do I still have to self-isolate again?

If you have previously tested positive for COVID-19, you will probably have developed some short-term immunity to the disease. However, it is not certain that will happen for everyone who has had COVID-19, nor do we know how long any immunity to the disease might last. If you are notified that you are a contact of someone who has had a positive test result for COVID-19, you must immediately self-isolate,

I was coming to the end of my 14-day isolation after being contacted by NHS Test and Trace but a member of my household has now developed symptoms and tested positive. Do I have to start self-isolating again as we have been in contact in the house?

Yes, as you have been in close contact with someone in the house who has tested positive you will need to isolate for 14 days.

Self-isolating is going to hit our household income. How can I get help?

People on low incomes who have been told to self-isolate by NHS Test & Trace can now apply to North East Lincolnshire Council for a support payment of £500.

My son/daughter has been sent home from school and I have to take time off to be with them. Is there any financial help available?

You are not eligible for the test and trace support payment if you are unable to work because you are looking after children who have been sent home from school to self-isolate. We would advise that you discuss options with your employer.

If someone at work has had a positive test but I have not been contacted and told to self-isolate, do I need to do anything?

Normally if you have not been contacted by T&T or notified by the NHS app you would not be considered a contact. However if you believe you have been a close contact with someone who has tested positive for covid either when they had symptoms or in the two days leading up to their symptoms then you should discuss with your employer.

I’m quite young and do not have any underlying medical conditions. Do I still need to take precautions when going out?

Yes, COVID19 might not make you seriously ill but if you catch it you may pass it on to someone who will be made seriously ill. Therefore everyone, regardless of age, should be following the national guidance of washing your hands regularly, wearing a face covering in enclosed spaces and staying at least 2 metres apart from others.

I’ve had a positive test/got some of the symptoms but my boss said I cannot have time off work to self-isolate. What should I do?

You must self-isolate. If you have tested positive then you must self-isolate from ten days since the start of symptoms or ten days from the test if asymptomatic. If you have not been tested but have symptoms self-isolate immediately and book a test as soon as possible. If your employer is telling you that you should not do this then please inform env-tradingstandards@nelincs.gov.uk.


Related content

Report a concern  – Ask a question about government advice for businesses or tell us about a businesses that are not following the COVID-19 secure guidelines

Sign up for email updates from the Council 

See our latest COVID-19 news releases

Related websites

GOV.UK – Track coronavirus case numbers

NHS – Coronavirus 

NHS – Get a coronavirus test 

GOV.UK – Coronavirus