North East Lincolnshire Council

COVID-19: Only call us if you have to

North East Lincolnshire Council’s customer contact centre is dealing with an unprecedented number of calls due to the COVID-19 pandemic.

Contact centre staff deal with about 500 calls on a typical day but on Monday alone there were called about 1,200 times.

Please only call us if you have a genuine enquiry. Most information is published online and there is often no need for people to call at all.

It means people with genuine needs can’t get through.

Here are just a few examples of calls from the last week:

  • I have a doggy day care business, is this classed as a critical function?
  • I have an e-cig shop. I could deliver to customers, it helps people to stop smoking
  • Can you force my parents’ neighbours to have their disgusting gutters cleared?
  • I have an ironing board to get rid of
  • A horse has escaped from a field
  • I paid a £50 deposit to a pub for a function, how do get a refund, they are not answering my calls
  • Can I move house next week?

Where to find the latest information and guidance


Cllr Stan Shreeve, portfolio holder for finances and resources at North East Lincolnshire Council, said:

“Many vulnerable people rely on the Council, and in the current situation it’s even more critical that we are there to help them with their most urgent needs. Please do not call the council unless you really have to.

“Please remember there’s a wealth of information about coronavirus and its impact on the government and NHS websites and updates are regularly posted on the NELC website.”

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