Digital support and training
If you need help accessing or using digital to access our services you can do the following.
Digital buddies – Ask for support
If you or someone you know would like to get some help using technology or doing things online then you can request to meet with one of our volunteers.
If you have any questions or struggle to complete the digital support request form, then you can contact the Council’s contact centre on 01472 313131. You must be over 18 to request support.
Become a digital buddy volunteer
The digital buddy scheme matches volunteers with people who need support. If you are digitally minded and able to help others to become more confident using technology then you can sign up to be a digital buddy volunteer.
Not only will you help others to gain skills and independence you will also be able to:
- Receive training, earn badges and a get a certificate from the Duke of York Inspiring Digital Enterprise Awards
- Build your own confidence, skills and experience to enhance your CV
- Earn Zlto points for your time – You can redeem the points you collect for rewards from local businesses.
To volunteer for this role you will need to be digitally able and 16 or over. Before you become a volunteer we will provide training. If you under 18 we will need to get the consent of a parent or guardian.
Apply to become a digital buddy volunteer.
If you need help accessing our online service you can come in to our Customer Access Points to use our self serve computers and get the help of our friendly customer advisors. Our customer access points are at the Municipal Offices, Grimsby and Civic Centre, Immingham.
Municipal Offices Grimsby, DN31 1HU – Open Monday to Friday 8.30am to 4.30pm (except bank holidays)
Civic Centre, Pelham Road, Immingham, DN40 1QF – Open Mondays and Fridays 9am to 4pm, except bank holidays. Wednesdays are reserved for appointments only.
For more information about this service go to our Customer access points page.
Digital training and learning
If you or your friends and family need some help to learn some computer basics we know some great places to access training and resources.
Build your digital skills
Learn My Way – Learn my way offer some great online tutorials about using computers, mobile phones and tablets
Longhurst – Longhurst host an internet access group at Open Door every Thursday, 1pm to 3pm
Age UK – Age UK offer computer training courses explain things clearly in plain English to help you get online
Barclays Digital eagles – Barclays help customers to build digital confidence
Good Things Foundation – The Good Things Foundation digital inclusion and develop digital skills
Learn Direct – Learn Direct help you to improve your skills for work with professional development courses that will get where you want to be
Franklin Sixth Form College – Franklin provide a range of ICT and computing courses
Lincs2 – Lincs2 is a portal for learning and training opportunities in North East Lincolnshire