North East Lincolnshire Council

Housing advice and assistance

Home options service

Our main aim is to reduce and prevent homelessness in North East Lincolnshire whilst making sure that your home is suitable and that you are able to manage the tenancy. The Home Options Team gives free, confidential and impartial housing advice and assistance to residents who have housing needs. If you would like more information contact us or come to see us at our drop in service. Find out more about our services using the expandable menu below.

Housing related supported

We provide housing related support to vulnerable people offering the opportunity to improve quality of life by providing stable environments which enable greater independence. Find out more on our housing related support page.

Drop in for housing advice at Open Door, Albion Street, Grimsby, DN32 7DL. A member of the home options team will be available Monday to Friday 9 am to 12 pm and 1 pm to 4 pm.

Our vision is that through partnership working no one will live on the streets of North East Lincolnshire and that any person identified to us as sleeping on the streets will not sleep out for another night.

Harbour Place Day Centre and North East Lincolnshire Council will work together to ensure that nobody has to sleep on our streets.

No Second Night Out is a standard set to ensure that people who are rough sleeping do not spend another night on the streets. The Government strategy vision for ending rough sleeping: No Second Night Out nationwide sets out the requirement for communities to have the right services in place so that:

  • New rough sleepers can be identified and helped off the streets immediately;
  • The public can alert services if they see anyone sleeping rough so they can get help;
  • Rough sleepers can go to a place of safety, where their needs can be assessed and they can get help;
  • Rough sleepers are able to get emergency accommodation and other services they need; and
  • Rough sleepers from outside the area can be reconnected with their community, where they can be near family and friends, and get housing and support.

If you suspect that you have found someone who is rough sleeping please call Harbour Place Day Centre on 01472 344118 (9am- 5pm) or the Home Options Team on 01472 326296 option 1 (24 hours).

Please give as much information as possible such as:

  • Where you suspect or have found the person sleeping
  • Are they male or female?
  • Estimated age
  • Distinctive features
  • What they were wearing
  • Colour of sleeping bag

All this information will help or outreach workers find the rough sleeper, to be able to offer them assistance.

The Home Sanctuary Scheme has been developed in response to a need that enables victims and their children to remain in their own home where they are subjected to domestic abuse.

The scheme is based on a multi agency response and aims to reduce homelessness, ensure the safety of the victim and children and enable them to remain within their own home where this is both possible and desired, rather than feeling forced to move and disrupt education, employment and family networks.

Safer and Stronger Communities Partnership and North East Lincolnshire Council have made funds available to improve the security of homes and enable families to remain within their own home.

To qualify for the scheme a person must:

  1. Be likely to be the victim of physical violence or be subject to threats that are likely to be carried out
  2. Be made homeless if security measures are not taken
  3. Be resident in North East Lincolnshire
  4. Be willing to take part in the scheme
  5. Take all necessary steps to ensure that the contractor appointed under this scheme can legally change the locks to this property
  6. Not allow the violent perpetrator to enter the property and take all necessary steps to exclude the perpetrator

All signed partners, relevant to the individual case, will agree as to whether the sanctuary scheme will offer the real protection needed for the applicant. The victim has to be in agreement for the works to be carried out.

The type of work to be undertaken under the scheme will be at the discretion of the ‘Safer Homes Service’ to ensure suitability of the work and the safety of the victim. The referrer must be an agency signed up to the procedures and protocol.

The Home Options Bond Scheme (HOBS) is available to households who are homeless and in ‘priority need’ who are owed a duty by the Council to be found suitable accommodation. The scheme aims to assist people to move into private rented sector properties with affordable rents, based on their income and expenditure.

For housing related money advice such as problems with mortgage or rent, finding money for a deposit, or assistance with removals you can discuss this with a member of our Home Options Team.

For general money advice see our money advice page.

We offer free legal advice about all aspects of housing issues that may result in homelessness such as illegal eviction or harassment. We also have access to other agencies that can offer more specific advice on other matters free of charge.

We mediate between landlords and tenants, parents and children, housing benefit and landlords to assist in resolving disputes. In some cases we may refer you to the national mediation service if we need help to resolve the problem.

By asking for help from the council you can open the door to other services covering all kinds of assistance, for example drug rehabilitation, debt advice, benefits claims, housing problems. We can refer you to the agency that has the most expertise in the area you need help in.

Home Options Team, Civic Offices, Knoll Street, Cleethorpes, North East Lincolnshire, DN35 8LN


Telephone: 01472 326296, option 1