North East Lincolnshire Council

NEL COVID-19 community support in full swing

People across North East Lincolnshire are benefitting from a catalogue of support measures introduced to tackle issues caused by the Covid 19 pandemic.

Nearly 200 homes have now seen support from the borough’s shielding hubs, which are being coordinated by North East Lincolnshire Council and supported by community organisations and volunteers who have stepped forward to offer their help to those most in need during the pandemic.

The local shielding response, established over recent weeks, is in place to ensure that the area’s most vulnerable people receive food and other essential support if they are isolated and have no family, friends or neighbours to help them.

The NHS and local health services have now identified more than 4000 people in North East Lincolnshire who should be shielded from COVID-19 for at least twelve weeks. Very many of these residents will have their own local support via friends or family, but those who have no help at all are being encouraged to contact the Council’s helpline on (01472) 313131, Option 0, to access the help they need.

The new local distribution centre, manned by redeployed council staff, is now receiving deliveries of food and other items, sourced locally wherever possible. Staff and volunteers are packing boxes of essential provisions, and sending them out with the help from the local Blue Lights Brigade.

Local community and voluntary organisations are a key part of North East Lincolnshire’s effective cross-sector partnership, and are working closely to respond to other residents in need. Housing, health, welfare and care providers, churches, schools, charities, food banks, parish councils and local community groups have all offered support to those who have contacted the Council helpline or other services.

Sector Support North East Lincolnshire, a service commissioned by the Council and North East Lincolnshire Clinical Commissioning Group, have helped to co-ordinate those efforts and share information about available services to staff in local contact centres.

Pippa Robson, from Sector Support said: “We’re working with the public sector to ensure communities can access the support they need. We’re a central point of contact for voluntary and community sector activities, including food banks, shopping services and befriending. Our staff are also able to link community groups with volunteers and other resources.”

For more information contact Pippa on 07791 040433, or visit

Councillor Philip Jackson, Leader of North East Lincolnshire Council added:

“The last few weeks have seen many unprecedented changes in the way we work, which have happened at pace and in many cases have required us to form fast and effective responses with groups and organisations in our communities in a variety of ways.

At such a very difficult time, the way we’re working together as a team here to shield, signpost to services and support our communities is something we must celebrate as a positive and something that we can build on for the future.

The success of all of this is down to the partnerships and relationships that exist here and the passion of our people to support our most vulnerable residents. I want to thank everyone involved in helping to make this run so smoothly and for their continued determination to ensure that we get through this period by working together’.

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