I'd like to opt-out of garden waste collections

You can opt-out of the garden waste service at any time. If you choose to cancel the service after payment no refund will be issued. Using your household rubbish bin for garden waste may result in a missed collection. Once you have filled in the online opt-out form we will arrange for your bin to be collected. Opt-out by completing the Garden waste form.

Where and when should I put my bin out for collection

Crews are given a list of addresses which have paid for the service. You should clearly label the bin with your property number. On your collection day your bin must be outside your property or at the agreed collection point before 7am. Check your collection dates Please allow 10 working days for your schedule to be updated and a sticker to be delivered.

Setting up a direct debit

You can set up a direct debit payment for 2026/27 garden waste collection service. This will automatically renew your service each year. Complete the Garden waste form. If you are already a garden waste collection customer who pays by direct debit – you don’t have to do anything. You will be automatically renewed for the 2026/27 service.

I don't have a garden waste bin

If you are signing up and do not have a garden waste bin, or you need extra bins, then you need to contact our waste service hotline on 01472 326288.

When will my collection start?

Please allow 10 working days for your schedule to be updated and a sticker to be delivered. Crews are given a list of addresses which have paid for the service. You should clearly label the bin with your property number. On your collection day your bin must be outside your property or at the agreed collection point before 7am. Check your collection dates

How can I report a missed collection

On your collection day your bins must be outside your property or at the agreed collection point before 7am. We review all reported missed collections and if your bins were found to be missed for a reason, crews will not return until your next collection date. You can report missed collections from 2:30pm until the following midday. Report a missed collection

I've moved and need to change my address

If you’re moving within North East Lincolnshire you can keep your garden waste collections by filling in the Garden waste form. You must take your garden waste bin with you to your new property. If you’re moving out of the area you will not receive a full or part refund. If you have a Direct Debit set up for your existing address you will need to cancel this as it will not transfer over to your new address within North East Lincolnshire, If you are moving out of area please also cancel your direct debit.

How to dispose of my real Christmas tree

Recycle your real Christmas tree at the tip or chop it up and put it in your garden waste bin if you have one. If your tree has a root-ball and has been watered regularly, you can re-plant it for next year.