North East Lincolnshire Council

Bus and train information

Find out about bus passes, concessionary travel, bus stops, bus shelters and other general public transport information using the expandable menu below.

If you live in North East Lincolnshire and are of eligible age, you can apply for a English National Concessionary Travel Pass, commonly known as a bus pass. Your precise age of eligibility will depend on your individual date of birth. See the Travel pass age calculator (XLS) document to see when you become eligible.

Using your free bus pass in North East Lincolnshire

North East Lincolnshire Council’s free bus pass provides free bus travel from 9.30 am to 11 pm Monday to Friday and free travel all day during weekends and bank holidays. This applies to:

  • Senior citizens pass holders
  • Disabled persons pass holders
  • Companion pass holders
  • Visitors to North East Lincolnshire with another local authorities free bus pass (not eligible for discounted rail travel in NEL)

Applying for and renewing your bus pass

The bus pass issuing service is no longer provided by the North East Lincolnshire Council and is now provided on our behalf by the Carer’s Support Centre, Centre4 and Age UK Cleethorpes branch. All applications and renewals have to be made in person, by the pass holder with no exceptions.

  • Carer’s Support Centre, 1 Town Hall Square, Grimsby DN31 1HY. Telephone number 01472 242277. Opening times:
    • Mondays, Tuesdays, Wednesdays and Fridays: 8.00 am to 5.00 pm
    • Thursdays: 8.00 am to 7.00 pm (for visitors and telephone enquiries)
    • Saturdays: 10.00 am to 2.00 pm (for visitors and telephone enquiries)
  • Centre4, Wootton Road, Grimsby DN33 1HE. Opening times:
    • Monday to Friday 9 am to 5 pm (except bank holidays).
  • Age UK Cleethorpes branch, 20 Wardall Street, Cleethorpes, DN35 8HA. Opening times:
    • Monday to Friday 10 am to 4 pm (except bank holidays).

A pass can be renewed a week before it is due to expire, but if there are exceptional circumstances such as going away on holiday, the pass can be renewed earlier. Please remember to bring proof of eligibility.

More details, including information on what documentation you need to apply can be found in the Bus Pass (Concessionary Travel) Guidance (PDF). For a summary of the guidance read our Bus Pass (Concessionary Travel) Summary Leaflet (PDF).

Requesting a copy of a bus pass photograph

There are circumstances, such as following the death of a relative, when the next of kin may wish or need to request a copy of a bus pass photograph. To help us find the photograph, and consider whether the photograph can be provided to you, we would ask that you please complete a Bus Pass photograph request form. Please ensure you download the correct form. For example, if requesting a copy of your own photograph please download our Bus pass photograph request form – For self (Word document) or if requesting a photograph of another person i.e. wife or husband please use our Bus pass photograph request form – For another person (Word document).

All requests will be considered on their own merits and in confidence. A charge of £5 per photograph is made to cover administration costs. All completed forms should be submitted at the Carer’s Support Centre, Centre4 or Age UK Cleethorpes branch.

Phone n Ride and Dial a Ride service

Phone ‘n’ Ride and Dial-a-Ride services are exempt from full fare when travelling before 9.30 am. Local residents can continue to use their bus pass for free on these services without time restrictions. For more information on these services visit the Phone ‘n’ Ride and Dial-a-Ride pages.

Rail travel

The Travel Pass also allows discounted rail travel after 9.30 am between any two stations within North East Lincolnshire (any two train stations between Cleethorpes and Habrough).

Bus it event           Bus it event 2      Bus it event 1

Bus it Events – mobile information bus

One-stop travel shop

Regular bus and rail surgeries are held onboard ‘Bus it’  throughout the year organised by specialist transport charity The City of Hull and Humber Environment Forum and delivered in partnership with North East Lincolnshire Council, ENGIE and local transport providers.

All are welcome to visit the free events to find out information about public transport services, including rail routes in North East Lincolnshire, Dial-a-Ride and Phone ‘n’ Ride services.

Bus and train timetables are available throughout the day and help with journey planning.

Bus it Event Notes

Bus it Event Notes – 14 May 2018 (PDF)

Bus it Event Notes – 8 February 2018 (PDF)

Bus it Event Notes – 14 November 2017 (PDF)

Bus it Event Notes – 3 January 2017 (PDF)

Bus it Event Notes – 21 December 2016 (PDF)

We work with several organisations to provide the on street bus stops and shelters.  There are currently over 700 stops or shelters around North East Lincolnshire.  We aim to encourage bus usage by providing quality waiting facilities, stop-specific timetable information, and signs with ‘text for bus’ information at many stops.

Over the last few years the Council and it’s partners have undertaken works to significantly improve the quality of bus stops. New stops and shelters have been installed and raised kerb bus stops are making it easier for everyone to get on and off buses.

However, from time to time stops and shelters get damaged, you can help by reporting such damage to us online or using the contact details at the bottom of the page. In the first instance the damage will be made safe and then full repairs to the stop or shelter will be undertaken. You can also use these contact details if you have a request for a new stop or shelter.

Report issues with damaged or broken bus stops/shelters by completing our online form for Bus stop and shelters.

Major bus stops in North East Lincolnshire have been fitted with Real Time Information (RTI) signs. The technology works using satellite tracking, which transmits the bus location. It then calculates the arrival times based on traffic conditions and journey times. Bus service status information is also available on the Traveline website.

More information on RTI can be found in the Real time bus information (PDF) and Accessing real time bus information (PDF).

Search for live bus information using the Real time bus information resource.

RNIB (Royal National Institute of Blind People) key fobs and Real Time Bus Information

North East Lincolnshire Council, working in partnership with ENGIE, has launched RNIB react key fobs to support visually impaired residents use real time bus information signs across the borough.

The fobs allow users to hear announcements at bus stops telling them which bus stop they are at, where they are heading towards and when buses are due to arrive. The below leaflet explains how to apply for a RNIB key fob.

RNIB key fob leaflet (PDF)

There are lots of ways for you to get about in North East Lincolnshire and the surrounding area using public transport. Please use the related documents and website information at the bottom of the page for more information.

Traveline

Using the Traveline website, passengers can plan journeys from and to a postcode, postal address, town or village, named station or stop, or point of interest.

Or passengers can give the Traveline experts a call on 0871 200 22 33 to plan their bus journey. The Traveline call centre is open 8am to 8pm daily. Calls cost 12p per minute plus any charges your network provider makes.

Bus information by text

Travellers can also check the next buses from a particular bus stop by sending the bus stop code in a text to 84268. The code is displayed on timetable in the case (the code is specific to an individual stop for travel in that one direction and the code for the stop in the other direction will be different). The message sent will cost a normal text message charge. In most areas the reply will cost up to 25p.

NextBuses

Another service available is NextBuses (provides real time bus information when available), which is a mobile internet service that makes it possible to find bus times on your mobile internet enabled phone. Apps are available for iPhone and Android devices.

North East Lincolnshire Council and Stagecoach Grimsby-Cleethorpes/ Lincolnshire have formed a ‘Quality Bus Partnership’ to encourage a shift away from cars and towards buses by providing high quality services and improved bus stop networks throughout North East Lincolnshire.

The purpose of the partnership is to:

  • Identify and implement measures which will encourage greater use of bus services in North East Lincolnshire.
  • Set out the roles and responsibilities of each of the partners in achieving an improved environment and modal change to public transport.
  • Establish a standard for quality local bus service operation within North East Lincolnshire.
  • The ‘Quality Bus Partnership’ agreement covers areas such as how information is provided for passengers, publicity of the services, the cleaning of vehicles, allowing for customer feedback, how bus shelters and stops are maintained and many other commitments by North East Lincolnshire Council and Stagecoach to providing a quality bus network in North East Lincolnshire.

A bus operator can run services where and when it wishes provided that the details are first registered with the Traffic Commissioner.

A period of 56 days notice must be given before a new service starts, or is changed or withdrawn. Most bus services in North East Lincolnshire run commercially and our opportunity to intervene in the market is constrained by legislation but some services are run with subsidy to fill gaps in the commercial network where it is justified.

In partnership with local operators we have introduced a number of public transport initiatives to the area. These include the 3 and 4 bus service with its 10 minute frequency and 30 minutes in the evenings and on Sunday’s, the Europarc bus service, which now runs on a Saturday, and the demand responsive Phone ‘n’ Ride service.

Travelling on public transport can be difficult for the elderly or disabled. North East Lincolnshire Council in partnership with the Falls Prevention Collaborative have created a series of cut-out cards.  You can use these cards to tell the driver about any requirements that you may have when getting on the bus.

All you need to do is:

  • Print off the sheet which can be downloaded below
  • Cut out the card(s) that are appropriate to you
  • Keep them with your bus ticket / concessionary travel pass.
  • When you get on a bus, hold the card up to let the driver know what help you need.

View the Safe Journey Card (PDF).