Bus pass and train information
For the latest information on bus pass issuing and travel information go to our COVID-19 service updates page.
If you live in North East Lincolnshire and are of eligible age, you can apply for a English National Concessionary Travel Pass, commonly known as a bus pass. Your age of eligibility will depend on when you were born. To check ages of eligibility download the Travel Pass Age Eligibility Table (XLS).
About the bus pass
The bus pass gives you free bus travel, Monday to Friday from 9.30am to 11pm, and free travel all day during weekends and bank holidays. This applies to:
- Senior citizens pass holders
- Disabled persons pass holders
- Companion pass holders
- Visitors to North East Lincolnshire with another local authorities free bus pass (not eligible for discounted rail travel in NEL)
Apply for or renew your bus pass
All applications and renewals have to be made in person, by the pass holder with no exceptions. This service is provided on our behalf by:
- Grimsby Central Library
- Town Hall Square, Grimsby, DN31 1HG.
- Tuesday to Friday, 9am to 5pm and Saturday 9.30am to 12.30pm
- Wootton Road, Grimsby, DN33 1HE
- Monday to Friday 9am to 5pm (except bank holidays)
- Age UK Cleethorpes branch
- 20 Wardall Street, Cleethorpes, DN35 8HA
- Monday to Friday 10am to 4pm (except bank holidays)
When to renew
A pass can be renewed a week before it is due to expire, but if there are exceptional circumstances such as going away on holiday, the pass can be renewed earlier. Please remember to bring proof of eligibility.
Application and renewal guide
Replacement bus pass
Please keep your pass in a safe place. Lost, damaged or stolen passes will be subject to a £10 replacement charge without any exceptions. If you do lose your pass please bring identification, for example your driving licence or passport, to one of the bus pass issuing locations.
Requesting a copy of a bus pass photograph
There are some circumstances, such as following the death of a relative, when the next of kin may wish or need to request a copy of a bus pass photograph.
To help us find the photo, and consider whether we can send it to you, you must complete a Bus Pass photograph request form.
If you are requesting a copy of your own photograph please download our My bus pass photo request form (Word document).
If you are requesting the photo of another person, for example your wife or husband, please use our Next of kin bus pass photo request form (Word document).
All requests will be considered on their own merits and in confidence. A charge of £5 per photograph is made to cover our costs. All completed forms should be submitted at the Centre4, Age UK Cleethorpes, or Grimsby Library.
Phone n Ride and Dial a Ride service
Phone ‘n’ Ride and Dial-a-Ride services are exempt from full fare when travelling before 9.30 am. Local residents can continue to use their bus pass for free on these services without time restrictions. For more information on these services visit the Phone ‘n’ Ride and Dial-a-Ride pages.
The Travel Pass also allows discounted rail travel after 9.30 am between any two stations within North East Lincolnshire (any two train stations between Cleethorpes and Habrough).
Bus it Events – mobile information bus
One-stop travel shop
Regular bus and rail surgeries are held onboard ‘Bus it’ throughout the year organised by specialist transport charity The City of Hull and Humber Environment Forum and delivered in partnership with North East Lincolnshire Council, ENGIE and local transport providers.
All are welcome to visit the free events to find out information about public transport services, including rail routes in North East Lincolnshire, Dial-a-Ride and Phone ‘n’ Ride services.
Bus and train timetables are available throughout the day and help with journey planning.
We work with several organisations to provide the on street bus stops and shelters. There are currently over 700 stops or shelters around North East Lincolnshire. We aim to encourage bus usage by providing quality waiting facilities, stop-specific timetable information, and signs with ‘text for bus’ information at many stops.
Over the last few years the Council and it’s partners have undertaken works to significantly improve the quality of bus stops. New stops and shelters have been installed and raised kerb bus stops are making it easier for everyone to get on and off buses.
However, from time to time stops and shelters get damaged, you can help by reporting such damage to us online or using the contact details at the bottom of the page. In the first instance the damage will be made safe and then full repairs to the stop or shelter will be undertaken. You can also use these contact details if you have a request for a new stop or shelter.
Major bus stops in North East Lincolnshire have been fitted with Real Time Information (RTI) signs. The technology works using satellite tracking, which transmits the bus location. It then calculates the arrival times based on traffic conditions and journey times. Bus service status information is also available on the Traveline website.
Search for live bus information using the Real time bus information resource.
RNIB (Royal National Institute of Blind People) key fobs and Real Time Bus Information
North East Lincolnshire Council, working in partnership with ENGIE, has launched RNIB react key fobs to support visually impaired residents use real time bus information signs across the borough.
The fobs allow users to hear announcements at bus stops telling them which bus stop they are at, where they are heading towards and when buses are due to arrive. The below leaflet explains how to apply for a RNIB key fob.
RNIB key fob leaflet (PDF)
There are lots of ways for you to get about in North East Lincolnshire and the surrounding area using public transport. Please use the related documents and website information at the bottom of the page for more information.
Using the Traveline website, passengers can plan journeys from and to a postcode, postal address, town or village, named station or stop, or point of interest.
Or passengers can give the Traveline experts a call on 0871 200 22 33 to plan their bus journey. The Traveline call centre is open 8am to 8pm daily. Calls cost 12p per minute plus any charges your network provider makes.
Bus information by text
Travellers can also check the next buses from a particular bus stop by sending the bus stop code in a text to 84268. The code is displayed on timetable in the case (the code is specific to an individual stop for travel in that one direction and the code for the stop in the other direction will be different). The message sent will cost a normal text message charge. In most areas the reply will cost up to 25p.
Another service available is NextBuses (provides real time bus information when available), which is a mobile internet service that makes it possible to find bus times on your mobile internet enabled phone. Apps are available for iPhone and Android devices.
North East Lincolnshire Council and Stagecoach Grimsby-Cleethorpes/ Lincolnshire have formed a ‘Quality Bus Partnership’ to encourage a shift away from cars and towards buses by providing high quality services and improved bus stop networks throughout North East Lincolnshire.
The purpose of the partnership is to:
- Identify and implement measures which will encourage greater use of bus services in North East Lincolnshire.
- Set out the roles and responsibilities of each of the partners in achieving an improved environment and modal change to public transport.
- Establish a standard for quality local bus service operation within North East Lincolnshire.
- The ‘Quality Bus Partnership’ agreement covers areas such as how information is provided for passengers, publicity of the services, the cleaning of vehicles, allowing for customer feedback, how bus shelters and stops are maintained and many other commitments by North East Lincolnshire Council and Stagecoach to providing a quality bus network in North East Lincolnshire.
A bus operator can run services where and when it wishes provided that the details are first registered with the Traffic Commissioner.
A period of 56 days notice must be given before a new service starts, or is changed or withdrawn. Most bus services in North East Lincolnshire run commercially and our opportunity to intervene in the market is constrained by legislation but some services are run with subsidy to fill gaps in the commercial network where it is justified.
In partnership with local operators we have introduced a number of public transport initiatives to the area. These include the 3 and 4 bus service with its 10 minute frequency and 30 minutes in the evenings and on Sunday’s, the Europarc bus service, which now runs on a Saturday, and the demand responsive Phone ‘n’ Ride service.
Travelling on public transport can be difficult for the elderly or disabled. North East Lincolnshire Council in partnership with the Falls Prevention Collaborative have created a series of cut-out cards. You can use these cards to tell the driver about any requirements that you may have when getting on the bus.
All you need to do is:
- Print off the sheet which can be downloaded below
- Cut out the card(s) that are appropriate to you
- Keep them with your bus ticket / concessionary travel pass.
- When you get on a bus, hold the card up to let the driver know what help you need.
View the Safe Journey Card (PDF).
Bus Pass Guidance (PDF) – Concessionary travel guide
Bus Pass Guidance Easy-To-Read Format (PDF) Concessionary travel guide
Bus Pass Summary Leaflet (PDF) – Summary of concessionary travel
Bus Pass Summary Leaflet Easy-To-Read Format (PDF) – Summary of concessionary travel (Elderly Persons)
Safe Journey Card (PDF)
My bus pass photo request form (Word document)
Next of kin bus pass photo request form (Word document)