North East Lincolnshire Council

Educational Psychology | Support for parents and carers

What do Educational Psychologists do?

An educational psychologist is someone who visits schools to work with teachers, parents or carers and students.

We are trained to find out how learning, development and behaviour can be made better. We are here to help your child get the most out of school or college and to cope with any difficulties that might stop them from learning.

We are here to help with the learning, achievement and emotional wellbeing of all children and young people (from birth to 25 years). We also encourage you to get involved in supporting any children’s special educational needs.

What do we help with?

We try to get help with any barriers that are making your child’s education more challenging such as:

  • learning difficulties and special educational needs (SEN)
  • social, emotional or mental health needs (including behaviours that are challenging or difficult to understand)
  • physical, medical or sensory needs
  • communication and language needs
  • Individual, group and class-based interventions that use psychological approaches and techniques
  • Direct work with children and young people, including detailed assessment of complex needs
  • Support to key adults in schools
  • Training and development work

We work in response to the council’s priorities, including:

  • Support following a critical incident or tragic event
  • The provision of statutory psychological advice
  • Support to pupils with an Education, Health and Care Plan who are at risk of exclusion
  • Support to those who are in the care of the local authority

We aim gain a better understanding of your child’s strengths and difficulties through a consultation model of working, which may include:

  • meeting you and staff
  • observing in the classroom or playground
  • talking to your child
  • looking at school work
  • using activities or tests
  • developing and reviewing a support plan alongside a written consultation record for all involved

We would always want to meet with you as part of the consultation process. If you wish to be present during any direct work then please discuss with us. Sometimes it can be reassuring to an anxious or very young child. In other circumstances it may be off-putting. You are most likely to know how your child will respond.

Video Interaction Guidance

Video Interaction Guidance is an intervention that aims to enhance communication within relationships.

You may find the following videos useful:

Early Bird Plus

A 3 month training programme for parents/carers of young children (4-9 years) with a diagnosis of autism spectrum condition, and for any professionals who support them. The programme involves 8 group sessions and two home visits. Each training session lasts for approximately 2.5 hours, and each home visit for around 1.5 hours.

The parent training is available from the National Autistic Society, via the Educational Psychology Service.

We work in partnership with individuals and groups of children and young people, teachers, teaching assistants, parents or carers and others in schools and early years settings.

We also work with education officers, the health service, social services and other agencies.

“Our educational psychologist is always understanding and supportive of students’ needs, school and parents and shows the utmost professionalism at all times.”

Evaluation feedback

If your child’s school asks our service for help then they will have arrangements with us for agreeing the involvement. It is good practice for any school that does not use our service to have a contract with another educational psychology service.

We will always ask for your involvement and consent.

In the first instance, concerns about your child’s learning and progress at school should be discussed with your child’s teacher or the Special Education Needs Co-ordinator (SENCo).

The SENCo will, if appropriate, contact us to start a discussion about your child’s needs.

If you would like further information about North East Lincolnshire Educational Psychology Service please discuss this with your child’s school.

Or you can contact us directly by emailing

Our Local Offer is a directory of support services for children and young people with special education needs and disabilities.

Your opinions and ideas matter. Feedback is important to us, we use it to improve our service for you and others in the future.

Please take the time to give us your feedback on our Educational Psychology Survey.

Contact details

Educational Psychology Service, Civic Offices, Knoll Street, Cleethorpes, North East Lincolnshire, DN35 8LN


Telephone: 01472 323183

Opening times: Monday to Friday 9am to 4.30pm, except bank holidays