Accessibility Statement for Microsoft Bookings

This accessibility statement applies to Microsoft Bookings.

This website is run by North East Lincolnshire Council, but is a web-based application made available to us via our Microsoft Office 365 Subscription.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

We know some parts of this website aren’t fully accessible:

The contrast of of the visual focus indicator does not have sufficient contrast for the information icons, when the location has option has received keyboard focus (Black outline on dark blue background)
Some elements in the source code do not pass HTML validation, there are two list items that are not associated to a correct parent element.
The maximum zoom level is programmatically set to 2, which means some users on some devices may not be able to zoom to a level that is comfortable for them

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: [email protected]

Address: Municipal Offices, Town Hall Square, Grimsby, DN31 1HU

The council will consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

The council is always looking to improve the accessibility of this website. If you find any problems not listed on this page or think the council is not meeting accessibility requirements, please contact [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how the council responds to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

The Municipal offices have audio induction loops and this facility is available at: North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU (The municipal Offices are currently closed due to the ongoing pandemic, but our phone lines remain open)

Find out how to contact us: NELC – Contact us

The Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Technical information about this website’s accessibility

North East Lincolnshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Visual focus is not adequate when using the keyboard to navigate through the location options, this does not meet success criterion 2.4.7 Focus Visible level A
The HTML of the page has 2 issues that may fail to enumerate how many items are in a list, for users of screen readers, this does not meet success criterion 4.1.1 Parsing level A
The list elements do not belong to an ordered list or unordered list parent element, this does not meet success criterion 1.3.1 Info and Relationships level A
Zooming is set at a maximum of 200%, which could prevent users of some mobile phones zooming to a level that meets their needs.

We do not have access to the source code for the web application, so we are not directly able to make any changes to the page structure (HTML) or its visual appearance (CSS), however, as part of North East Lincolnshire Council’s commitment to providing digital systems that are inclusive and can be used by everybody, we will request the changes be made to our Microsoft account manager. We will contact them within 14 days from today 12 Feb 2021 and update this statement accordingly.

Disproportionate Burden

North East Lincolnshire Council do not seek to use disproportionate burden.

Content that’s not within the scope of the accessibility regulations

There are no elements of this web application that falls outside of the accessibility regulations.

What we’re doing to improve accessibility

We will contact our Microsoft account manager and request that the application undergo the necessary fixes to meet the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 12 February 2021. It was last reviewed on 12 February 2021.

This website was last tested on 12 February 2021. The test was carried out by a member of North East Lincolnshire Council’s Web Team.

We used this approach to deciding on a sample of pages to test:

The application uses one page, as it is a web-based form, for the specific purpose of booking a lateral flow test, we made the observations on that page. We also used the automated Web Axe tool, which displayed more errors than listed, such as colour contrast of text. these were identified to be non-selectable dates within the date picker and do not need to meet success criterion 1.4.3 Contrast (Minumum) level A.

NELC – Lateral Flow Bookings