Complaints, compliments and suggestions
Service requests and reporting issues
If you need to contact one of our services about an issue or make a report then please do this directly with the service and not as part of the complaints process.
To find the details you need you can:
Give us your feedback
We want to provide good quality services for everyone, but things can sometimes go wrong. If they do, we need to know so we can put them right and learn from them. If you are unhappy with any of our services, you need to complete our complaints, compliments or suggestions form.
To find out how we deal with all of the feedback we receive you can read our Feedback Policy (PDF, 233KB) .
Types of feedback
Complaints, Compliments and Suggestions Form (PDF, 48KB) – Print and return to us by email or post
Complaints, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU
Telephone: 01472 326298 option 2 then option 1
Telephone opening times: Monday to Friday 8:30am to 4:30pm, except bank holidays