Children’s social care complaints
- Children’s social care feedback
- Children’s social care complaints
Every social services department must have a complaints procedure in place. Complaints regarding Children’s Social Care are dealt with by the Information, Governance and Complaints team. We offer support, advice and guidance to service users who wish to raise a formal complaint.
Any service user or somebody who is accepted as acting on behalf of a service user has the right to make a complaint and have their concerns investigated in accordance with the statutory complaints procedure.
You can submit your complaint using our complaints form.
Some young people need help to speak for themselves and to get other people to listen to what they say. If you are a child or young person that is looked after by our Local Authority, or in receipt of services and you wish to make a formal complaint, the complaints team can arrange for you to have an advocate to support you through the complaints process.
Contacting your MP about an issue – you have the right to contact your MP about matters relating to Council services. In the first instance it is recommended that you contact the Council to try and resolve any issues. If you do contact your MP they will pass your enquiry to the Council and it will be addressed through the appropriate process. This could be as a service request or a complaint.
Please note any matters that have been previously addressed directly with the Council will not be re-investigated if you contact your MP. When you write to your MP you should confirm whether you wish any response to be sent to them or to yourself.
It is important that any safeguarding concerns are identified and acted upon as soon as possible. Therefore if the concerns you are raising are regarding a safeguarding concern then you should raise this through the Report a concern about a child page.
Making a complaint
For general feedback information go to our Complaints, compliments and suggestions page.
Complaints, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU
Telephone: 01472 326298 option 2 then option 1
Telephone opening times: Monday to Friday 8:30am to 4:30pm, except bank holidays