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What is MyNelincs?

MyNelincs is our new self-service customer portal, launched in Summer 2023.

MyNelincs is built on world leading cloud based software and offers improved case management and customer updates. Most importantly of all it is secure and very easy to use.

Our old Achieve self service portal will be closed in June 2024.

Create a MyNelincs account

MyNelincs requires you to create a new account. To do this yourself you will need an email address.

Read our terms and conditions and create your MyNelincs account now.

Moving our online services

We have been working to move all of our online services to the new MyNelincs portal. Until this work is complete we will have two customer portals, but don’t worry we will do everything we can to keep things simple.

When new services become available on MyNelincs the information and links on our website will be updated.

You don’t need to do anything different to get to the right place. To make a report or raise a case just go to the relevant topic page on our website and follow the instructions.

Council Tax ‘My Accounts’

Council Tax ‘My Accounts’ is moving soon! We are excited to announce that we are soon updating the new MyNelincs portal to include Council Tax ‘My Accounts’ information. More updates to follow soon.

For now, you can view your Council Tax ‘My Accounts’ information log in to the Achieve Self Service Portal (

How to guides

Before you start, please make sure you have a personal email address as that will be used to create your account.

Login and registration pages

To start go to the MyNelincs login page: MyNelincs

On the bottom of the login page, there is a button called ‘Register for MyNelincs account’. Select the register button to start the account registration process.

MyNelincs portal login page

You will then need to enter your first name, last name, and email address. When the details have been entered select ‘Next’.

MyNelincs account registration page

Verify your email and accept terms

Selecting ‘Next’ will lead you to a page that will ask you to check your email inbox for the verification details. The email includes a verification link which will take you to a page asking you to read and accept our terms and conditions.

MyNelincs account terms and conditions page

Select the radio button stating that you agree to the terms and conditions.

Agree to the terms and conditions button

After you have accepted the terms and conditions, press next at the bottom right corner of the page.

Creating your password

Next you will need to create a new password for your MyNelincs account. Your chosen password will be used to log into your account. The password must include at least 8 characters, 1 letter and 1 number.

Once you have chosen your password and have typed it in the two boxes, click ‘Change Password’. The password fields must match to be able to continue.

Change your password page

MyNelincs home page

Once you have selected ‘Change Password’ you will be signed in to your MyNelincs account and redirected to the portal home page where you can find all of our online forms.

MyNelincs portal home page

The next time you would like to complete a form you can go directly to the form which will prompt you to log in or you can login via the My Account area.

Related websites

MyNelincs – Our new self-service customer portal

Achieve self service portal ( – Our old customer portal which is still in use