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Contact us

You can order most services, pay for things, and find information quickly and easily on this website.

Please go to the relevant part of the website to find what you want. You can access services through the home page, using the menu in the header above, or by using our search engine.

If you can’t find the information you need online you can contact us by phone, post or visiting us in person. Doing things online is much cheaper than other contact methods, so means we can spend more on essential services, so please only contact us if the information you would like is not available on our website.


MyNelincs is our new self-service customer portal, launched in Summer 2023.

MyNelincs is built on world leading cloud based software and offers improved case management and customer updates. Most importantly of all it is secure and very easy to use.

Our old Achieve self service portal will be closed in June 2024.

MyNelincs requires you to create a new account. To do this yourself you will need an email address.

Find more information, including terms and conditions and how to create your account, at MyNelincs.

Pay it, Report it, Apply for it

  • To make a payment, go to our Pay it page
  • To report an issue go to our Report it page
  • To make an application visit our Apply for it page

Social media

You can keep up to date with our latest news and information by following us on our social media accounts.

For information about our social media guidelines read the Social Media and Web Chat guidelines (PDF, 240KB)

Social care

Visit our Health, wellbeing and social care section for more details.

Emergency planning and flooding

Visit our Emergency planning and Flooding sections for more information.


Telephone number: 0300 3030164

Option 1 – Make a payment

Option 2 – Debt management

Option 3 – Housing benefit or Council Tax support

Option 4 – Business Rates

Option 5 – Council Tax

Telephone number: 01472 326288

Option 1 –  Bin or box collection service

Option 2 – New, replacement containers or repairs

Option 3 – Garden waste and recycling

Option 4 – Bulky waste, white goods, clinical waste and sharps collection

Option 5 – Community recycling centre enquires

Option 6 – Asbestos disposal enquiries

Telephone number: 01472 326289

Option 1 – Planning

Option 2 – Building Control

Option 3 – Council Assets, buildings, valuations and architects and asset management service desk

Telephone number: 01472 326286

Option 1 – Libraries

Option 2 – Tourism and Arts

Option 3 – Leisure Centres, swimming pools and sports centres

Telephone number: 01472 326294

Option 1 – Careers Advice Services (Lincs 2)

Option 2 – Educational Visits

Option 3 – Young People’s Support Projects

Option 4 – Young and Safe

Option 5 – Youth Justice Service

Telephone number: 01472 313131

Option 1 – if you know the extension number press 1 now

Option 2 – if you wish to make a payment

Option 3 – Elections office

Option 4 – for Housing benefit, Council Tax or Business Rates

Option 5 – for Refuse collection, garden waste collection and recycling collection

Option 6 – to report problems about streets, street lighting, parks or open spaces

Option 7 – for Blue badges

Option 8 – to speak to an agent

Telephone number: 01472 326290

Option 1 – Phone and ride

Option 2 – Parking services

Option 3 – Education transport

Option 4 – Report issues about roads, street lighting, footways and drains

Telephone number: 01472 326292

Option 1 – For information and advice about childcare, funding and activities

Option 2 – If you are calling regarding a child welfare enquiry (safeguarding or early help) and wish to discuss your enquiry with the Families First Access Point.

Option 3 – Family Hubs

Option 4 – Fostering and adoption

Telephone number: 01472 326291

Option 1 – Education Welfare Service

Option 2 – Education transport

Option 3 – Support for children special educational needs

Option 4 – School admissions

Option 5 – Adult Education and Community Learning

Option 6 – School Exclusions

Telephone number: 01472 326300

Option 1 – Street cleansing

Option 2 – Roads, footpaths and drains

Option 3 – Fly tipping abandoned vehicles, animal welfare and statutory noise nuisance.

Option 4 – Trees, parks and open spaces

Option 5 – Anything else

Telephone number: 01472 326295

Option 1 – Make an appointment to register a Birth or Death

Option 2 – Marriages and citizenship enquiries

Option 3 – Duplicate or replacement certificate

Option 4 – Cemeteries, crematorium and burial enquiries

Telephone number: 01472 324160

between 26 March and 1 May 2019

Option 1 – for Information on Poll Cards

Option 2 – for where to Vote

Option 3 – for information on how to register to Vote

Option 4 – for information on how to change your details on the register

Option 5 – for Postal and Proxy votes

Option 6 – for all other enquires

Telephone number: 01472 326296

Option 1 –  Homelessness

Option 2 – Home choice lincs

Option 3 – Repairs and help with private sector landlord properties

Option 4 – Grants and loans for housing repairs and disability adaptations

Option 5 – Heating and Energy Installation Grants

Option 6 – Empty homes and derelict land

Telephone number: 01472 326297

Option 1 – Investing in North East Lincolnshire

Option 2 – Business Centres and Business Units

Option 3 – Regeneration Projects and Grants

Option 4 – Job related enquiries

Telephone number: 01472 326298

Option 1 – Report Benefit Fraud

Option 2 – Make a complaint, provide feedback or give a compliment

Option 3 – Information requests

Option 4 – Whistleblowing

Option 5 – Report Councillor or Officer Fraud

Telephone number: 01472 326299

Option 1 – Environment Health

Option 2 – Licensing

Option 3 – Trading Standards

Calls to the call centre are recorded, for more information please see our privacy policy.


Any incoming post for North East Lincolnshire Council can be sent to North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU.

Any item of incoming postage that has been held as undeliverable due to insufficient postage paid will not be collected by North East Lincolnshire Council. Any item will remain in possession of the external postal service used by the sender until such a time that the sender pays all outstanding postage fees.

Whilst the external postage service has any items in their possession all accountability for loss, damage, theft rests with them and as such any associated queries/correspondence should also be directed to the external postal service. North East Lincolnshire Council would highly recommend that items of value are never sent through the post, if sending by post cannot be avoided then items should be sent by recorded delivery.