Missed collections

Bin crews can’t empty your bin if they are:

Damaged bins

Please note: If your bin is damaged beyond repair and cannot be safely presented to the waste and recycling collection vehicle, it will not be emptied. Please contact the Waste Hotline to order a replacement bin – a replacement charge will apply.

We review all reported missed collections and if your bins were found to be missed for a reason, crews will not return until your next collection date.

Please take your bins back in as soon as possible so they do not block the streets and highways.