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Phone n Ride: Trapeze Passenger Portal Accessibility Statement

Last updated October 2020 by Trapeze.

Accessibility Statement for Trapeze Passenger Portal

This accessibility statement applies to the Trapeze Passenger Portal website. The statement has been created after completion of a WCAG 2.1 website accessibility review of the Passenger Portal operated by Trapeze.

Making a website accessible means making sure it can be used by as many people as possible, including users with:

  • impaired vision
  • motor difficulties
  • cognitive impairments or learning disabilities
  • deafness or impaired hearing

Accessibility means more than putting things online. It means making your content and design clear and simple enough so that most people can use it without needing to adapt it, while supporting those who do need to adapt things.

For example, someone with impaired vision might use a screen reader (software that lets a user navigate a website and ‘read out’ the content), braille display or screen magnifier. Or someone with motor difficulties might use a special mouse, speech recognition software or on-screen keyboard emulator.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: ccuk@trapezegroup.com.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the  Equality Advisory and  Support Service (EASS).


Technical information about this website’s accessibility

Trapeze Group is committed to making its website accessible, in accordance with  the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

DescriptionWCAG 2.1 GuidancePlanned to be fixed by
Various elements that do not have an accessible name value1.3.1 – Info and Relationships 2.5.3 – Label in Name 4.1.2 – Name, Role, ValueQ2 2021
Select pages include accessible names that are repeated within content2.4.4 – Link PurposeQ2 2021
The default language of the site has not been declared3.1.1 – Language of PageQ2 2021
Some areas of the website do not provide sufficient contrast between foreground and background1.4.3 – ContrastQ2 2021
Some tables on the website require improved labelling1.3.1 – Info and RelationshipsQ2 2021
There are examples of ARIA attributes not being used correctly4.1.2 – Name, Role, ValueQ2 2021
On some content pages, heading elements are not applied correctly1.3.1 – Info and RelationshipsQ2 2021

Preparation of this accessibility statement

This statement was prepared on 6 October 2020. It was last reviewed on 6th October 2020.

This website was last tested on 8 September 2020. The test was carried out by CyberCrowd.

The approach to testing was as follows:

  1. Determine the scope of the test, in this case, it was WCAG 2.1 AA standard
  2. Determine the pages of the website that were in scope. This was achieved by completing a scan of the entire website (working papers are available).
  3. All pages identified were manually reviewed and scanned by automated tools
  4. Any issues identified as part of the automated scans have been recorded in this report
  5. All results have been compiled as part of this report.

Tools used during this testing project:

  • WAVE is a suite of evaluation tools that helps authors make their  web content more accessible to individuals with disabilities. WAVE can identify many accessibility and Web Content Accessibility Guideline (WCAG) errors, but also facilitates human evaluation of web content.
  • Equalweb offer a free and paid for solution for accessibility testing.
  • Equalweb identifies web accessibility issues, providing a summary of issues to be addressed.
  • Access Assistant is a tool provided by Level Access an organisation that provides website accessibility tools.
  • Apple VoiceOver is a built-in tool on the Apple OS, it acts as a screen reader and assists with website navigation.
  • Access Assistant is an accessibility tool that can be used as a browser plugin, it helps to validate other scanning tools or provide different context.