North East Lincolnshire Council

Universal Credit

Logo - Universal Credit

Universal Credit Full Service is coming to North East Lincolnshire on 13 December 2017

You may be able to claim Universal Credit (UC) instead of certain benefits if you’re on a low income or out of work.

UC is being introduced in stages.  Whether you can claim depends on where you live and your personal circumstances.

You can find out more information about UC: or watch videos at

Providing your income and savings don’t go above certain limits, you can carry on claiming UC if you are working or out of work. UC may help people on low incomes who move in and out of work by reducing the problems caused by benefits stopping and starting.

Universal Credit will replace these benefits:

  • Housing benefit
  • Income support (IS)
  • Jobseekers allowance (JSA)
  • Employment and support allowance (ESA)
  • Child tax credit and working tax credit
  • Budgeting loans and crisis loans

Many other benefits will continue to exist.  Some will count as income when UC is calculated and others will not.

For a great summary of Universal Credit watch the full service overview video on YouTube:

Did you know? … UC Service Centre now offer call backs to customers as standard when they call and state they have no credit or cannot afford to stay on a call

UC useful information

Official statistics – UC 29 April 2013 to 7 April 2016

Latest statistics for UC published to 7 April 2016.  The number of people on UC as of 10 March 2016 was 225,002.  The number in employment is currently 87,592 (39%).  453,952 claims have been made between 29 April 2013 and 7 April 2016.

Updated leaflets available

Many of the leaflets in the UC toolkit have been updated to reflect April 2016 changes, e.g. “Welcome to Universal Credit”, “Frequently asked Questions” etc. Would you like to read more? If so please use this link …. Universal Credit toolkit.

Department for Work and Pensions press release (first published 11 April 2016)

A new press release added about the changes to support for childcare under UC – £300 million childcare boost for hard-working families under Universal Credit.

Benefits Team (telephone and postal enquiries only), Local Taxation and Benefits, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU


Telephone: 01472 326287 option 2

Opening times: Monday to Friday 8 am to 5 pm except bank holidays