Adult social care
Adult social care in North East Lincolnshire is provided by Focus.
LiveWell
LiveWell gives you information advice and guidance on adult social care issues. It is a one stop directory for all adult health and social care needs, including information on community groups and events. You can also do your own adult social care self-assessment.
Single Point of Access
If you need to talk about adult social care or safeguarding issues (e.g. home care or residential care) in North East Lincolnshire, then please contact the Single Point of Access on 01472 256 256.
The Single Point of Access is open 24 hours a day, all year round, including bank holidays. The staff are local, with local knowledge to help you with any mental health, social care, community health or GP out of hours needs or concerns you may have.
Reporting concerns
If you have a concern about the wellbeing of an adult then you need to Report neglect or abuse . To speak to someone about your concerns call the Single Point of Access on 01472 256256. This phone line is open 24 hours a day, all year round.
Feedback your experience
If you have any questions, complaints, or compliments about adult social care services in North East Lincolnshire, please contact the relevant organisation involved in your care:
|
Provider |
Feedback options |
|---|---|
|
Care Plus Group |
Telephone: 01472 266966 |
|
Focus |
Telephone: 01482 957750 |
|
NAViGO |
Telephone: 01472 583040 Email: [email protected] |
Cost of care reports
North East Lincolnshire Council has been responding to Department of Health and Social Care Guidance on Developing Market Sustainability and a Fair Cost of Care.
This work involved engagement with providers of care at home for all adults aged 18 and over, and care homes for adults aged 65 and over.
We sought information from our local providers about the costs of the care and support they provide. These documents summarise the information we collected and also reflect more recent engagement and benchmarking work.
- Annex B Cost of Care Report – Support at Home (Word, 37KB)
- Annex B Cost of Care Report – Residential (Word, 654KB)
Councils are also required to create a Market Sustainability Plan. The plan requires us to identify the key risks to market sustainability for the 65+ care home market and the 18+ domiciliary care market and to establish plans to address any issues identified.
Review of Adult Social Care charging for Respite outcome
The Council has decided to change its approach to charging for respite. Instead of charging one of a number of flat fee bands, from 27th March 2023 the Council will charge individuals using the same rules that apply to charging for care at home. This means that each individual will contribute what a financial assessment based on those rules indicates they can afford to pay.
Read more about the review of adult social care charging for respite consultation.
Related websites
Related content
Related documents
ICB North East Lincolnshire Carers Strategy 2023-26 (PDF, 4MB)
BIA Training Agreement August 2024 (PDF, 204KB)
BIA Competencies Framework July 2024 (PDF, 542B)
Adult Social Care Charging Policy 2024-25 (Word, 117KB)
NELCCG Deferred Policy (Word, 112KB)
North East Lincolnshire Social Care Market Position Statement 2022-2025 (PDF, 792KB)
Micro-Commissioning Policy 2024 (PDF, 661KB)
Direct Payments Policy 2024 (PDF, 117KB)
Mental Capacity Act 2005 and Deprivation of Liberty (Word, 129KB)
Contact details
Single Point of Access (SPA): 01472 256 256
Opening times: 24 hours a day, 7 days a week, including bank holidays