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My account

Introducing MyNelincs

Our new self-service customer portal, MyNelincs, has arrived.

Our waste in garden, nuisance report, abandoned vehicle, PSPO breach and lost or found dog forms are now live, with lots more services and features on their way over the coming weeks and months.

MyNelincs is built on world leading cloud based software and offers you improved case management and updates. Most importantly of all it is secure and very easy to use.

Create a MyNelincs account

MyNelincs requires you to create a new account. To do this yourself you will need an email address.

Read our terms and conditions and create your MyNelincs account now.

Create a case on MyNelincs

Services currently available on MyNelincs:

For all other online services go to the relevant page on our website or go to Achieve Self Service Portal (

Next steps

Over the coming months we will be moving all of our online services to MyNelincs. Until this work is complete we will have two customer portals, but don’t worry we will do everything we can to keep things simple.

When new services become available on MyNelincs the information and links on our website will be updated.

You don’t need to do anything different to get to the right place. To make a report or raise a case just go to the relevant topic page on our website and follow the instructions.

Achieve self service portal

Our old customer portal, Achieve self service, is still available and in use for many of our services as we work to move these across to MyNelincs.

To use the old portal go to Achieve self service portal (

Council Tax ‘My Account’

To view your Council Tax my account information log in to Achieve Self Service Portal (

Related websites

MyNelincs – Our new self-service customer portal

Achieve self service portal ( – Our old customer portal which is still in use