Buses across our region have ranked higher than most of the country’s major towns and cities, a study found.
The Your Bus Journey survey, which was released on Wednesday, March 25, considers passenger satisfaction, value for money and friendliness of driver as well as much more to determine who offers the best service across the country.
Positive statistics for Stagecoach in North East Lincolnshire included Customer Satisfaction (91%), Punctuality (86%) and the overall journey (90%). These ranked higher than the rest of the country with satisfaction being 6% higher than the average.
94% of people felt positively about using the bus to get to local amenities and 87% were positive about the fact the bus takes them to places they want to go.
Stagecoach East Midlands are commissioned to deliver the bus services by the Council, aiming to make a positive impact on public transport across the borough.
For example, many said they were “very satisfied” when asked if they felt their ticket was value for money. Since November 2025, the discounted leisure ticket has cost passengers just £1.50 to get around the area after 6pm throughout the week.
Half the price of the national £3 cap, the discounted ticket is less than the price of a meal out or the cost of petrol to drive there.
When asked why people were taking buses in North East Lincolnshire, many cited the fact it is both cheaper and more environmentally friendly than other forms of transport.
Making sure they’re looking after the environment was one of the main themes for passengers too, with almost a third of those surveyed stating that the reduction of bus emissions was important to them.
Another key element of those travelling was wanting to be safe when aboard the bus. All those surveyed stated that they felt safe on North East Lincolnshire buses, with 54% stating they felt “very good” about their safety.
Passenger safety and tackling Anti-Social Behaviour (ASB) is something that both the Council and Stagecoach have been tackling through their Respect The Ride campaign. Aimed at working with local schools to teach students the importance of respecting the bus and the people on it, the project has been a success across both primary and secondary schools.
Both were more than 6% above the rest of country, showing just how positive a bus journey in North East Lincolnshire can be.
Matt Cranwell, Managing Director of Stagecoach East Midlands, added: “Particularly at a time of rising fuel prices, buses are an essential, reliable and great value, way for local people to get to work, access services, and to meet friends and family.
“These results are a mark, both success that can be achieved by working in partnership across our region, and also of the hard work done by our team to provide comfortable and reliable services. We look forward to even better results in next year’s survey!”
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