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“Phone ‘n’ Ride is a lifeline for me” – long-standing passenger praises service

1:21 pm, Tuesday, 12th December 2023 - 2 months ago


North East Lincolnshire Council’s Phone ‘n’ Ride service, managed by Equans, has received praise from a long-term customer about the outstanding service.

Leonard Rayner has used the Phone ‘n’ Ride service for approximately seven years and likes to travel with his wife to Freshney Place every Saturday, with the occasional mid-week trip.

“The Phone ‘n’ Ride service is a lifeline for me,” he said. “I am registered blind and have a three-wheel walker, therefore I rely on services like Phone ‘n’ Ride to get to places safely. The staff are absolutely brilliant, particularly Angie who is a driver and who recently helped me with an accident just before I was about to board the bus. I would like to personally say a big thank you to her and the rest of the Phone ‘n’ Ride and Stagecoach staff for going above and beyond to help passengers. I cannot recommend the service enough.” 

Councillor Stewart Swinburn, portfolio holder for transport and environment, said: “It’s great to hear the positive reviews from passengers using the Phone ‘n’ Ride service.”

Lesley Jamieson, transport officer at Equans, added: “Currently, the service has some free spaces on Saturdays for people wishing to travel within the borough. They can just download the Phone ‘n’ Ride app to register and book a trip.” Matt Cranwell, managing director at Stagecoach, said: “We have a great team based at Grimsby Depot who do their best to look after our customers travelling on Phone ‘n’ Ride and the local bus network. It’s always welcome when customers take the time to get in touch and let us know how much they appreciate the hard work and care of their drivers. Buses play an important role in our communities, connecting people with work, education, healthcare and the local shops.”

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