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Dial a ride

Dial a ride

Dial a ride is a community run service which provides accessible transport for people who find it difficult to use public transport due to illness or disability.

Dial a ride eligibility

Age requirement is in line with qualifying for a national concessionary fare pass (bus pass) or with physical or mental disability (including those with chronic illnesses, e.g. heart, pulmonary) who have difficulty accessing public transport.


Passengers can book any number of journeys with one telephone call and they can book for others making the same journey. Nursing Homes, Group Dwellings etc can book an entire bus or buses for lunches or outings (when available).

Passengers ring the office preferably 3 to 4 days before they want to travel and book their ride. Our booking clerk will work out the route to be as efficient as possible, collecting people in the same area with similar travel requests. The service is door to door for the passengers and a companion.

Dial a Ride can be used for any purpose, whether you are visiting friends and relatives, have an appointment at the doctors or hospital or are going out to work or shopping.

Contact details

Dial a Ride, The Ice House, Victor Street, Grimsby, DN32 7QN

Email: [email protected]

Telephone: 01472 269199

Opening times: Monday to Friday 9am to 3:30pm, except bank holidays