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Customer access points


COVID-19 closures

Our customer access points at Grimsby Town Municipal Offices and Immingham Civic Centre are closed until further notice. For the latest on how our services are affected go to COVID-19: Guidance and support.

Festive period opening times

  • Open: Wednesday 23 December 2020 from 8:30am to 5pm.
  • Closed: Christmas Eve, Christmas Day and Monday 28 December.
  • Open: Tuesday 29 December and Wednesday 30 December from 8:30am to 5pm
  • Open: Thursday New Year’s Eve 31 December from 8:30am to pm (closing early).
  • Re-opening on Monday 4 January 2021 as normal from 8:30am.

Do it online

Our website offers a wide range of information about our services. You can report problems, apply or pay for services by using our Pay itApply for itReport it pages.

If you are not able to do it online you can call our customer contact centre on 01472 313131 option 6.