Home energy

North East Lincolnshire Council’s Home Energy Team are here to offer advice and support to residents regarding energy efficiency improvements.

Home energy enquiry

We are encouraging Homeowners, tenants and landlords to apply for the relevant schemes to help improve the energy efficiency in properties within North East Lincolnshire.

You may be entitled to various schemes.

Available support

You may be eligible for energy efficiency improvements, contact your own utility company for the ECO scheme if you or a member of the household are in receipt of one or more of the following benefits:

Income based Jobseekers allowance (JSA)
Income related Employment & Support Allowance (ESA)
Income Support (IS)
Pension Credit Guarantee/Pension Credit Savings
Working Tax Credits (WTC)
Child Tax Credit (CTC)
Universal Credit (UC)
Housing Benefit
Child Benefit

And the EPC rating of your property is D, E, F or G if you are a homeowner, or E, F, or G if you are in social or private rented accommodation.

Some benefits are subject to household income threshold criteria.

To apply complete the ECO4 Flex Application- external site . For information contact your utility company to see if they can offer assistance.

How the scheme works

Registration

You can register for free and without obligation by visiting Solar Together. You will need to give details about your roof, such as its size and orientation.

If you’re a small or medium sized business and own your own roof, or have the owner’s permission, you’re eligible to register for Solar Together.

Auction

A reverse auction will be held where our pre-vetted solar installers will submit bids for the work. The more people that register, the better the deal should be for each household. The installer with the most competitive package will win the auction.

Personal recommendation

You will get an email with your personal recommendation based on your registration details. This includes your costs and specifications of your system.

Make a decision

You decide whether you want to accept the recommendation. There is no obligation to continue. The Solar Together team will tell you how long you have to accept the recommendation and remind you before the scheme closes.

Installation

If you accept, the winning installer will contact you to survey your roof and set an installation date. You will have access to telephone and email support throughout the whole process. Information sessions will also help you to make an informed decision in a safe environment that is hassle free.

Previously known as Big Community Switch.

We’ve joined with more communities across the UK under one name – Switch Together. Switch Together is a free scheme that could help you save money on your energy bills.

It’s easy and there is no obligation to accept the offer. All you need to provide your contact details, the name of your energy supplier and details of your current energy usage and tariff.

How it works

We encourage as many people as possible to sign up and use their joint buying power to lower home energy costs.

Help signing up

You can contact the Home Energy Team at North East Lincolnshire Council on 01472 326296 option 5 with your latest fuel bill and they will be able to register for you.

Do you use Oil? – We work with the Humber and Wolds Rural Community Council to offer an Oil bulk buying scheme. For further information click the link below

Oil Buying Cooperative | Humber and Wolds Rural Action

Joining the priority service register through your own energy supplier or network operators you maybe able to obtain a range of extra help when you need it.

What help is available

priority support in an emergency
wherever possible, advanced notice of scheduled power cuts
an identification and password scheme if someone needs to visit or contact you, helping you feel confident they are genuine
the ability to nominate someone to receive communications and bills from your supplier, for example a family member, carer or someone you trust
the chance to move your prepayment meter if you can’t safely get to it to top up
regular meter reading services
account info and bills in large print or braille
assistance reconnecting your gas supply

You can join the register

You have reached state pension age
Are pregnant, or have young children
Struggle with speaking or reading English
Living with a disability or a long term medical condition
Mental Health Conditions
Conditions affecting your sigh, heating or sense of smell
Conditions that mean to need to use medical equipment that requires a power supply

Help is also available if your circumstances have recently changed, for example if you:

are recovering from an injury, or need support after a stay in hospital
have been bereaved
have lost your job

For further information contact your gas and electricity supplier or Network Provider

If you are struggling with your water bills, Anglian water offer an extra care assessment to identify whether you are eligible for a discounted tariff and other support schemes. Click on the below for further information

Extra Care Support

Condensation, damp and mould | NELC

Damp & Mould Understanding and addressing the health risks of damp and mould in the home – GOV.UK
Linking to Awaabs Law Awaab’s Law: Guidance for social landlords – Timeframes for repairs in the social rented sector – GOV.UK
Linking to NEA – Dealing with condensation and mould – National Energy Action leaflet – National Energy Action (NEA)
Linking to Energy saving Trust How to get rid of damp – Energy Saving Trust

CO Is a poisonous gas that you can not see, smell or taste, and breathing can be deadly. Especially in the winter months, when we tend to close our windows and doors and turn up the central heating to keep warm.

Check for signs of CO in your Home

A floppy yellow/orange flame on your gas hob instead of blue.
Soot and/or yellow brown staining around your appliances
Excessive Condensation near your gas appliances
Your pilot light on your boiler frequently blows out

Protect your household and reduce the risks

Buy a CO alarm that will alert you to a potential leaks
Make sure your alarm is correctly positioned and tested regular basis
Have your chimney and flues inspected and swept by a registered professional
Have your gas appliances serviced annually by a Gas safe registered engineer

Gas Safe Register – The Official List of Gas Safe Registered Businesses

The Government announced the delivery of the Warm Home Plan January 2026.

Warm Homes Plan – Full Plan

The Warm Homes Plan summary provides an overview of the scheme and the aims and objectives set out in the plan.

Further details will be announced later on in the year.

Energy Performance Certificates (EPC’s)

An energy performance certificates shows the energy rating of your property and how to improve the property. Any properties for sale or rent have to show a valid Energy performance Certificate.
To check your energy performance certificate , click the below
Find an energy certificate – GOV.UK

Alternatively, if you would like a new Energy performance certificate, click the below
Get a new energy certificate – GOV.UK

Minimum Energy Efficiency Standards
Guidance for Landlords of domestic private rented property on how to comply with the 2018 Minimum Level of Energy efficiency Standard (EPC band E)

Domestic private rented property: minimum energy efficiency standard – landlord guidance – GOV.UK

Advice for residents

Switch appliances off instead of using standby
Turn off the lights
Don’t overfill the kettle
Turn radiators down in rooms you aren’t using
Do not cancel your direct debit. Speak to your energy supplier and it will help you to arrange a plan that you can afford. Citizens Advice has lots of information that can help you if you are struggling to pay your energy bills – Citizens Advice – Energy supply
Take and submit regular meter readings – This mean that your bill will be accurate and not estimated
Check if you are eligible for extra help or benefits – Citizens Advice – Get help with the cost of living
For free advice on energy bills and keeping your home warm and safe – National Energy Action Advice Service
Energy Saving Trust an independent, respected and trusted voice on energy efficiency and clean energy solutions.
Find ways to save energy in your home – GOV.UK offers impartial and independent advice to help you reduce bills and improve the energy efficiency of your home.
Struggling to pay your bills? Contact the Home Energy team on 01472 324703 or go to the National Debtline.

Winter fuel payments

If you were born before 22 September 1959 you could receive between £100 and £300 to help you pay your heating bills for winter 2025 to 2026. This is known as a ‘Winter Fuel Payment’.

If your income is over £35,000, HMRC will take your Winter Fuel Payment back. You can check if your income is over the threshold and how HMRC will take it back.

If you’re eligible, you’ll get a letter in October or November saying how much you’ll get.

Find out if you are eligible: GOV.UK – Winter Fuel Payment

Cold weather payments

You may receive Cold Weather Payments if you are receiving certain benefits or support for mortgage interest.

If you’re eligible, you’ll get these payments automatically. You do not need to apply, but you may need to tell Jobcentre Plus if you have a baby or if a child under 5 comes to live with you.

The payments do not affect your other benefits.

Find out if you are eligible: GOV.UK – Cold Weather Payments

Contact details

01472 326296 option 5 for more information on Home Energy