Family Information Service Directory

We are experiencing technical issues with our directory.

Please call the Families First Information Service 01472 326292 to speak to someone for childcare, activities and support services information.

The Families First Information Service is a free, impartial information service for families with children aged 0-19 years. We work really hard to provide you with up to date, accurate information about services and activities for children and families. You can search our directory for information about activities that are taking place in your area. We also work with services in and around the surrounding areas to ensure that you can find a service that you may need at any given time.

We constantly work on the information provided, the way in which you can search for information and we welcome all feedback about the directory from you! If you feel there is something you would like to see on here, know about an activity or service that would benefit from being featured or find any incorrect information please let us know [email protected].

If you are looking for things to do in the holiday please follow our familiesfirstnel facebook page and FF_NELincs twitter page for daily updates.

If you’re looking for childcare, you can use the directory to search for childcare. If you would like to discuss this with an FFIS worker please contact 01472 326292 and press option 1 or email us at [email protected].

Specialist support and advice for one parent families. Gingerbread's Single Parent Helpline: 0808 802 0925 (Mon 10am - 6pm, Tues, Thurs, Fri 10am - 4pm, Wednesday 10am - 1pm and 5pm - 8pm). Your call...

Support for people of working age. Help and advice on job hunting and extra support , whether it is full-time, part-time, temporary or permanent work. Help and advice on making or maintaining a bene...

North East Lincolnshire Women's Aid is a local charity. Women's Aid provide a listening ear, support, advice and temporary refuge to women, and their children suffering mental, physical or sexual abu...

Floating supportThis page explains floating support and how to access it. You may be living in your own home and finding it hard to manage the tenancy. You could be ready to find your own home but do ...

CARE Shop exists to provide furniture free of charge to those who are not able to access help via the normal channels and have exhausted the benefit system, including the social fund. Stock is donated...

Child Benefit Helpline - 0300 200 3100How it worksYou get Child Benefit if you’re responsible for bringing up a child who is:under 16under 20 if they stay in approved education or trainingOnly one p...

A CARE support worker will be at the drop-in top provide additional support, housing issues, debt and budgeting. ...

Food BankEvery Tuesday and ThursdayTuesday, 19 July, 13:00–15:00LOCATIONGrimsby CampusWillows Community Church, Wingate Road, Willows EstateGrimsby, North East Lincolnshire DN37 9EL...

Citizens Advice North East LincolnshireWe provide free, confidential and impartial advice and campaign on big issues affecting people's lives.Our goal is to help everyone find a way forward, whatever ...

You can receive free, confidential help and general advice at Immingham Resource Centre, Margaret Street, Immingham, on Tuesdays, 9:00am-12:00pm. Adviceguide: www.adviceguide.org.uk. Adviceline ...

Bulletin Board

About Us
The helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. We can also accept referrals from organisations which, due to capacity or funding issues, are unable to provide 'in depth help and support' to local users of their services local users of their services.

Some examples of the types of issues we have advised on:
A disabled individual who was trying to update banking details through the use of an interpreter at his local high street bank.
An individual who has been victimised by a pub landlord because he has inferred that a member of his staff was acting unlawfully by racially abusing a fellow customer.
An individual who was unhappy about the way that the younger clientele at work treated him and spoke to him because he was an older person.
A Trans individual, who had transitioned from male to female, who worked for a security company and reapplied for a security pass only to discover that the process for renewing her pass had disclosed the fact she had undergone gender reassignment surgery.
A pregnant woman who was advised by a leading restaurant chain to breast feed her baby in the toilet and not in the restaurant as she was causing offence.
Accessibility
We are an accessible and inclusive service which means we are able to support a wide variety of different languages and we are able to provide advice to Deaf members of society through our partnership with the Royal Association for Deaf people.

We recognise that some of our service users will require the support of a lay advocate in order for them to understand the advice they are given. In certain circumstances we can secure a trained lay advocate who will be able to provide one to one support for individuals with a learning difficulty.

Informal Resolution
We are able to support an individual to resolve their issue using alternative informal dispute resolution, as opposed to issuing a claim in the county court or the employment tribunal; needless to say, we recognise situations where issuing a claim may well be the only option. In some instances we may write to a service provider on behalf of a client in order to initiate a resolution.

It is important to remember that we will work with you to decide the best course of action for you to take in resolving your issue. We will support you to achieving the best possible outcome.

The EASS helpline does not provide legal advice – for more information on this please refer to our Legal Advice policy.

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Equality & Human rights Commission (ERHC),
3 More London,
London,
SE1 2RG

0808 800 0082

Visit website

We regularly check and update this information, but if you find something is incorrect, please let us know by emailing [email protected]

Need advice on debt collectors & money management?Need advice on dealing with bailiffs and debt collectors? perhaps you need help with an existing debt or advice on how to manage your money? At Centre...

Struggling to find out which benefits you can claim?When it comes to claiming benefits there is so much information available that the topic can often seem a little overwhelming. At Centre4 we have co...

Community Support Drop-In A CARE Support worker will be at the drop-in to provide additional support and advice relating to any of the following; • Benefits•Housing •Utilities •Debt •Budgeti...

Centre4 Resourses PDF resourses for: Bailiff HelplineBlue Badge ApplicationCarers AllowanceESA Activities and descriptorsFree School MealsPIP Activities and descriptorsPreparing for PIP assessmentsUC ...

Pop in for a chat and see if we can help.. ...

About our advice servicePlease be aware we are a volunteer lead service and as such we may not sometimes have the resource to help you the same day and so do not offer same day face to face appointmen...

Celebral Palsy Guidance is a comprehensive informational website providing support and financial assistance for families with children with cerebral palsy....

Customer access pointsThe Municipal Offices reception is open Monday to Friday from 8:45am to 4pm, however there is no longer any digital assistance available.For scanning, photocopying and computer a...

Free advice service for all in the North East Lincolnshire areaAdvice and Support on:BenefitsDebt and MoneyHousingRelationship and FamilyEmploymentConsumerWe also help with form filling e.g. Benefit c...

Community Appointeeship £15.00 per weekResidential Appointeeship £10.00 per weekCourt of Protection/Deputyship Price will vary dependant on savings (as...