Bus pass renewal changes

Residents will no longer have the option to renew their bus pass over the phone with the council’s contact centre after Friday 27 August.

This temporary measure was introduced at the start of the pandemic to allow residents a method of renewing a bus pass, following the closure of the issuing sites, in line with Government guidance at the time.

From Tuesday 31 August, residents can access the service in the following ways:

• Age UK Grimsby, an appointment-only system will remain in place to book an appointment call (01472) 344976 option 1. 
• Age UK Cleethorpes, an appointment-only system will also remain in place to book an appointment call (01472) 344976, option 2. On arrival, you will need to knock on the door and wait to be let in. 
• Immingham Civic Centre Community Hub, an appointment-only system will remain in place to book an appointment call (01469) 727272. Residents will need to provide a passport photograph. The photograph will then be sent to Age UK who will process the application and post the bus pass to the resident once processed.

Residents can also use an online portal, launched earlier this year, by visiting www.nelincs.gov.uk/bus-pass-concessionary-travel-scheme.