North East Lincolnshire Council will continue to provide essential services over the festive period. Non-essential services will close at 5pm on Tuesday 23rd December and reopen on Friday 2nd January 2025.
Please check for amended opening hours and closures, see below:
Council services
Council main offices: Municipal Offices, New Oxford House and the William Molson Centre.
New Oxford House, William Molson Centre and Municipal Offices Reception will close at 4pm on Tuesday 23rd December 2025 and will reopen at 8.45am on Friday 2nd January 2026.
The Contact Centre will close at 5pm on Tuesday 23rd December 2025 and reopen at 8.30am on Monday 29th December 2025 except for New Year’s Day Thursday 1st January 2026.
Essential services (including Children’s Services) at New Oxford House and the William Molson Centre will be available via telephone over this period. Contact details are available at www.nelincs.gov.uk/contact-us.
For careers and advice guidance, the [email protected] email address will be monitored for anything urgent, otherwise they will be responded to after Friday 2nd January 2026.
Waste collection and the tips
Services will continue through the festive period, apart from the bank holidays. Residents can check their collection dates at www.nelincs.gov.uk/refuse-collection-schedule, and in the all household brochure posted to residents in November.
Grimsby and Immingham Community Recycling Centres (the tips) are open every day (except Christmas Day, Boxing Day, and New Year’s Day) from 8am to 6pm, and 8am to 4pm on Christmas Eve and New Year’s Eve.
Family Hubs
Immingham, Reynolds, West Marsh, Queensway and Central Hubs will close from Friday 19th December and reopen on Monday 5th January 2025.
The Hubs at East Marsh and Nunsthorpe will remain open as normal over the festive period, closing Christmas Eve, Christmas Day, Boxing Day and New Years Day.
All Family Hubs are closed during the weekend as usual.
If you need support or have any worries on days of closure, please call or visit any of the open hubs. You can find their details at www.nelincs.gov.uk/family-hubs.
Registration Services
The Registry Office will be open as normal (9am to 12pm and 1pm to 4pm) on Monday 23rd, Friday 27th, Monday 30th and Tuesday 31st December, and will be running with amended hours of 9am to 12pm and 1pm to 2pm on Christmas Eve. The office will be closed on Christmas Day, Boxing Day, and New Year’s Day before resuming with normal opening hours from Friday 2nd January 2025.
You can order a replacement or duplicate certificate online at www.nelincs.gov.uk/order-a-birth-marriage-or-death-certificate.
Bereavement services
Crematorium
- Tuesday 23rd December 2024 – Open as usual
- Wednesday 24th December – Last service is 12:45pm
- Christmas Day – Closed
- Friday 26th – Closed
- Monday 29th December – Open as usual
- New Years Eve – Last service is 12.45pm
- New Years Day – Closed
- Friday 2nd January 2026 – Closed
- Monday 5th January – Open as usual
Cemeteries
- 22ndDecember: 08:30 – 17:00
- 23rdDecember: 08:30 – 17:00
- 24thDecember: 8.30 – 17:00
- 25thDecember CLOSED
- 26thDecember CLOSED
- 27thDecember CLOSED
- 28THDecember CLOSED
- 29thDecember: 8.30 – 17:00
- 30thDecember: 8.30 – 17:00
- 31stDecember: 8.30 – 17:00
- 1stJanuary: CLOSED
- 2ndJanuary CLOSED
- 3rdJanuary CLOSED
- 4thJanuary CLOSED
- 5thJanuary: 8.30 – 17:00
We know many people like to place flowers and wreaths within our cemeteries and crematorium grounds to remember family and friends that are no longer with us. Throughout the year, our bereavement service and grounds team regularly remove flowers that are past their best.
For wreaths and flowers placed over the Christmas period, this will happen from Monday, 26th January. If families want to keep wreaths and mementos, we advise you to come back to the cemetery or crematorium before January 26th to retrieve them, preventing them being removed by our team.
Reflections Tea Room is open 9am to 3pm every day across the festive period, other than the bank holidays.
Phone ‘n’ Ride
- 22 December from 6:30am to 6:30pm
- 23 December from 6:30am to 6:30pm
- 24 December from 7:30am to 5:30pm
- 25 December – CLOSED
- 26 December – CLOSED
- 27 December from 6:30am to 6:30pm
- 28 December – CLOSED
- 29 December from 7:30am to 5:30pm
- 30 December from 7:30am to 5:30pm
- 31 December from 7:30am to 5:30pm
- 1 January 2026 – CLOSED
- 2 January from 6:30am to 6:30pm
To make a booking over the phone, call 01472 324440 or download the mobile app on your usual store (‘Phone’n’Ride’).
Homelessness Prevention Services
If you are struggling with your housing situation or spot a rough sleeper over the Christmas Holidays, the Home Options Team are available at all hours, every day, on 01472 326296 (option 1). Harbour Place is open as usual except the bank holidays.
Other services
Leisure services
Christmas opening hours and up-to-date information about local leisure facilities, including Grimsby Auditorium, the libraries, the leisure centres, and sports facilities can be found on Lincs Inspire’s website, www.lincsinspire.com.
Grimsby Fishing Heritage Centre
The Fishing Heritage Centre will be closed Monday 22nd December to Friday 26th December, as well as Wednesday 31st December to New Year’s Day. For all other opening times and information, visit Discover the Fishing Heritage of Grimsby
Top Town Market
Top Town Market will be open every day until Wednesday 24th December. The opening times will be:
- Monday – Saturdays 9am-4pm
- Sundays 10.30am – 4.30pm
- Christmas Eve 8am – 3pm
The market will close on Christmas Day and will reopen with normal operating hours from Friday 2 January 9am-4pm. Fresh food stalls will reopen from Tuesday 6 January 2026.
Domestic Abuse Hub
Women’s Aid’s ‘Domestic Abuse Services Hub’ (15 Wellowgate, Grimsby) will continue with their regular opening hours, Monday to Friday from 9am to 5pm, before closing on Christmas Day, Boxing Day and New Year’s Day. You can contact the service over the phone at 01472 575757 (option 1), and someone will be available to support you at all hours, every day of the week, with no closures over Christmas.
Emergency food banks
Find information and opening times of food provisions over Christmas on https.nelincs.simplyconnect.uk.
Public transport
There are changes to public transport throughout the festive period. Please check amended hours and opening times at www.nelincs.gov.uk/public-transport-over-christmas.
Age UK (including renewing a bus pass)
Grimsby Office – Closed Wednesday 24th December to Sunday 28th December re-opens Monday 29th to Wednesday 31st December 10.00am to 2.00pm. Closed 1st January 26 re-opens as normal from Friday 2nd January 26.
Cleethorpes Office – Closed Wednesday 24th December to Monday 5th January 26.
If a bus pass is going to expire over the Christmas period, the pass holder can go to either of the above offices during their opening hours to renew their pass. Alternatively, apply for or renew a bus pass online at www.nelincs.gov.uk/bus-pass.
Adult Social Care
If you are concerned about a vulnerable adult or need support yourself, please contact the NEL Single Point of Access (SPA) on 01472 256256 and officers will be able to help you. This is available 24 hours a day, 7 days a week, even over Christmas. You can find out more information on adult social care services at www.focusadultsocialwork.co.uk, who provide services on behalf of North East Lincolnshire Council.
For services not mentioned above, please go to www.nelincs.gov.uk.
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