North East Lincolnshire Council

You said, we did

We are now giving you extra feedback on the results of our surveys and consultations. On this page, we will tell you what we have done as a result of consultations.

While we are not always able to apply every suggestion put to us, we always try to listen to what you tell us and make changes for the better. This page will keep you up to date on how these things are going.

To see the findings for each consultation, go to our past consultations page. Thank you.

We asked you to tell us about what it’s like to live in Immingham and the surrounding areas. We want to work closer with the community to help make things better in your area.

You said…

There is a lack of police presence in the area.

We did…

Invited police to attend the community forum where local issues were reported, discussed and the community were able to meet their local officers and get to know them.

You said…

There was a lack of activities within the area.

We did…

We invited Immingham One Voice along to the community forum who publicised what they have going on and they have an app of what’s going on locally – they will publicise the app to all local residents.

You said…

Fly-tipping was an issue within certain areas.

We did…

We’ve passed on those details to the compliance team and they will increase patrols in these areas. They will also raise awareness of how to report fly-tipping and the resulting prosecutions.

You said…

Immingham, Haborough and Stallingborough all have a great community spirit and that is one of the best things about living here.

We did…

We invited neighbourhood watch co-ordinator and the Blue Light Brigade to the community forum to help set up neighbourhood watch groups and to provide support within those communities.

As part of the £67m Town Deal we asked residents and businesses for views on town centre proposals and other things that could be developed.

You said…

That the minster quarter needed open/green spaces, new/improved buildings, seating and culture.

We did…

We developed some preliminary drawings with these in mind and put these out for the public vote.

We’re updating the look of St James Square and we asked you which design ideas you preferred.

You said…

That you preferred option 2 but you liked many elements from Option 1. You liked the tiered seating, preferred the planters over the café barriers but you didn’t like the raised landscape features. Pathways and the labyrinth were also popular choices. You wanted to call the area St James Square.

We did…

With several elements of Option 1 preferred over Option 2 we decided to adopt a mixture of both schemes and update the design.

Although the planters were slightly more popular than café barriers they are prone to anti-social behaviour, high maintenance and damage so we chose café-barriers. We included the tiered seating in the square and following strong advice, from the Police and Grimsby Minster, we decided to create a grass bank to the west of the Minster. We are going to continue calling this area St James Square.

Sea View Street will be improved to enhance the historic character of the street and create a new public space acting as a gateway between Sea View Street and the sea. We asked you about our designs and which aspects you liked.

You said…

That you preferred option A and you also liked the inclusion of trees, seating and lighting. There were mixed views about the textured flooring.

We did…

We are moving ahead with option A. The updated design includes trees, seating, lighting and flooring that is patterned and not textured but there’s a small area dedicated for public art.

As part of an environmental survey, we looked for ways to cut down on household waste. We asked a number of questions about the barriers you face when recycling and how it could be made easier.

You said…

You wanted a single large wheelie bin for all recycling. The current box system was ineffective and led to paper and plastic waste being blown into the street.

We did…

We have piloted a new system to provide weekly collections in different containers. This method of separate recycling is much cheaper than using a single bin, but still goes some way to addressing your concerns.

The pilot scheme includes:

  • A black wheelie bin for plastic and cans
  • A weighted orange bag for paper and card
  • A green box for glass

We are still collecting feedback from the residents who were part of the trial. We have asked them to tell us how they found it and whether there is anything we need to change.

We asked you for ways to improve and increase the use of our public bridleways and footpaths.

You said…

Paths did not link together, you were unable to use the paths due to the poor condition and you wanted circular routes. You wanted a public rights of way map to be made available.

We did…

We have written all of these into the Right of Way Improvement Plan to improve and create a better network over the next 10 years. We are working on delivering an online public rights of way map.

We asked for your views on anti-social behaviour and restrictions on dogs in public places.

You said…

You supported all prohibitions of the PSPO that we proposed. The exclusion dates for dogs on the beach was appropriate.

We did…

We have adopted the PSPO without any amendments to the prohibitions. We kept the same exclusion dates for dogs on the beach.

As part of our environmental survey to make the borough a cleaner and safer place to live, we asked for your views on how to tackle dog fouling, fly-tipping and littering.

You said…

You said that fly-tipping was a problem in your area and a reason for this was the long wait and charges for bulky waste collections.

We did…

We have improved our bulky waste service to make it cheaper and we collect more often so that when you need to get rid of bulky waste you can do so quickly.

You said…

You wanted an external agency to enforce dog fouling, fly-tipping and littering and issue penalty notices which would be at no cost to the council.

We did…

New litter and dog fouling patrols started in North East Lincolnshire in November through an agreement with Doncaster Council. People caught dropping litter or not picking up after their dogs will be fined £100.

We wanted to find out what motivates you to attend an NHS health check, or prevents people from taking part.

We also wanted to explore, how the service is being currently delivered, if it works and to look at more flexible ways to increase attendance.

You said…

You said that you often hadn’t heard about the NHS health check and you often weren’t invited to have a check.  If you did go for a health check, you went as a result of an invitation or your desire to stay healthy.  Almost half of you told us you make changes to your lifestyle because of the health check but a lot of you said you didn’t get offered the necessary support to make the changes.

We did…

We listened.  We will improve the awareness of health checks with targeted invitations, making sure you are aware of any results and the options available to you after the check if you want to make changes.

We asked…

Where would you prefer to have a healthy check, if you had one.

You said…

More than half of you want to have the check at the GP, and a few of you want to use pharmacies and mobile units as an option.

We did…

Going forward, we are proposing a model that gives all the options, mostly centred on using your GP like always, but offering alternatives where we can to fit in with your working day and lifestyle.

Following on from the Joint Strategic Intelligence Assessment, we have applied the following recommendations. These recommendations have been included in a high-level action plan for continued improvement, which is overseen by the Community Safety Partnership and owned by the CSP chair.

Here are the main things you told us you were concerned about.

You said…

Antisocial behaviour (ASB) was your biggest concern

We did…

Prioritised budgets across the Council and managed to secure funding to increase the number of ASB coordinators to three, with each coordinator dedicated to certain wards.

An improved ASB action plan has been developed and approved by our partners in the community and is overseen by the Community Safety Executive Board.

An ASB summit was held with support and involvement from communities from across North East Lincolnshire, with four more local summits currently in the planning stage.

Seven ASB Public Space Protection Orders have been approved by Cabinet and are in the process of being introduced. These should be implemented in the spring.

You said…

We should focus on drug-related crime

We did…

Drug-related crime affects communities nationwide. Organised crime gangs from major cities infiltrating our area and using vulnerable young people to distribute drugs using violence and the threat of violence, which is known as County Lines drug dealing.

Systems have been put in place to identify vulnerable young people who may be targeted, and help protect them from being drawn into drug-related criminal activity.

Drug warrants continue to be executed at every available opportunity where sufficient intelligence has been gathered and supports further action.

You said…

We should focus on violent crime

We did…

Efforts to address the occurrence of violence in public saw it reduce by 30 per cent overall. We continue to focus of alcohol-related violence to keep our public spaces as safe as possible and ensure licenced premises follow the law. Perpetrators of violence are swiftly identified and dealt with.

Violence occurring in private property, including domestic violence, has increased. We accept that this is a more challenging issue, but are actively working to support victims of domestic abuse and prosecute offenders. New categories of violence have been included in the figures, such as malicious communications (including through social media) and stalking, which has inflated the violence figures overall.

All offences of robbery are fully investigated, with the vast majority of cases solved and offenders successfully prosecuted.

You said…

You slightly disagreed that the police in your local area:

  • Are dealing with the things that matter most to people in the community
  • Seek residents’ views about the issues in the community/ know the different groups of people in my area.
  • Can be relied upon to be there when you need them.

We did…

We know that each area has its own unique challenges and issues and what’s needed from us in areas like the East Marsh is very different from what we need to focus our attention on in somewhere like Waltham.

We have dedicated neighbourhood teams in place to really get to the heart of the issues in each ward and help to find long-term solutions – whether that’s through crime prevention, prosecution or helping people deal with the root cause of their offending and make better choices in future.

Drug-related crime and antisocial behaviour remains a top priority for all our teams. We know the impact it has on our communities and we won’t tolerate it.

You can find details of your local neighbourhood policing team on our website, along with information about how you can contact them, what we’re doing to tackle issues in your area, where you can come and meet your local officers and up to date crime prevention advice.

As part of our Humber Talking initiative, we’re knocking on thousands of doors across the force to meet residents face-to-face and find out more about what you like – and don’t like – about your area.

Our teams have already visited hundreds of homes in North East Lincolnshire but don’t worry if you haven’t had a visit yet, we’ve still got more to do.

The answers you’re giving us are helping us and our colleagues in North East Lincolnshire Council and the health service to prioritise and deal with the issues that have the biggest impact on your safety and quality of life.

What you can be assured of is that when you need us, we will be there. As a result of our biggest ever recruitment drive there are now more officers out on the beat and here in North East Lincolnshire we also have the fastest response times in the force too.

You said…

You do not know who your local policing team are and you slightly agree that they are:

  • Where they need to be
  • On duty at the right time
  • Easily contactable
  • Using social media effectively

We have dedicated neighbourhood teams in place to really get to the heart of the issues in each ward and help to find long-term solutions – whether that’s through crime prevention, prosecution or helping people deal with the root cause of their offending and make better choices in future.

You can find details of your local neighbourhood policing team on our website, along with information about how you can contact them, what we’re doing to tackle issues in your area, where you can come and meet your local officers and up to date crime prevention advice.

By signing up to My Community Alert can also get all the latest news and information from your local team sent straight to your inbox.

We did…

Dealing with drug-related crime and antisocial behaviour remains a top priority for all our teams. We know the impact it has on our communities and we won’t tolerate it.

We have carried out a large number of successful drugs warrants and secured significant prison sentences against those who bring drugs onto our streets. We have seized and prevented large amounts of Class A drugs from being sold and protected vulnerable children and adults in this area from being exploited – and we will continue to do so.

A variety of initiatives are in place to tackle antisocial behaviour, depending on the nature of the problem. The main thing for us is that not everything can be fixed solely by having officers out on patrol – though obviously this does have a role to play.

Examples include:

We have issued seven young people with Acceptable Behaviour Contracts in order to prevent them coming together and being abusive and threatening to people using the shops in Second Avenue and Sutcliffe Avenue on the Nunsthorpe estate.

We’re part of an active group of businesses, community groups and other public services who are working together to tackle issues with criminal damage and problems linked to addiction – such as begging and shop theft – in Grimsby town centre and Freeman Street.

A big part of this work is around trying to address the root-cause of the problem. For example, our award winning Early Intervention teams work directly with young people to help them move away from causing trouble and committing crime by showing them there are better options available to them – and helping them to achieve their goals.

For others, it’s about helping them to access support for substance misuse, or finding permanent accommodation.

If people continue to break the law, we will take action – putting them before the courts. (Criminal Behaviour Orders/ prison terms etc)

We work with the council, the OPCC and other agencies to bid for funding (eg the Crime Reduction Fund) to access and provide diversionary activities for young people, such as the Ghetto Park and Fusion Boxing.

We had to reduce the library service to keep it affordable. The only way we could do this was to reduce opening times during the week. We asked you what would be the most suitable times to do this.

You said…

You said to all libraries in the borough on a Monday, but that a six-day a week library service should be maintained.

We did…

Grimsby and Waltham Libraries closed on Monday.

Immingham Library closed on Wednesday.

Cleethorpes Library closed on Friday.

This survey is largely a benchmarking survey, which helps us understand the ‘state’ of the borough and how our services and interventions have made a difference. This helps us to plan for the future and know what does and doesn’t work.

We can also design some services based on your views about particular things. What we have done with these results is under different sections in this page.

We asked for your opinions about police performance and how safe you feel.

You said…

That you use social media, websites and word of mouth to find out about what’s happening in the area.

We did…

The office of the police and crime commissioner have put more information on their website about their Engagement Officers and when they attend community meetings. They now tweet information on a regular basis.

You said…

That Anti-social behaviour (ASB) has the biggest impact on your area.

We did…

The PCC provides the Community Safety Partnership with a Crime Reduction Fund which has supported a number of ASB reduction projects such as youth diversionary activities via Ghetto Park, Fusion Boxing, Climb 4, Grimsby in Bloom & the YMCA. They have also supported projects to reduce homelessness through Harbour Place.

You said…

That drug related crime and disorder was more of a problem than drinking and violence.

We did…

They have also supported projects around substance abstinence, which supports people with keeping away from drugs, via Creative Start & Bushcraft.

You said…

You said that you thought domestic abuse might be an issue across North East Lincolnshire

We did…

They have funded projects supporting Women’s Aid to have more outreach workers.

We asked if you had ever visited the Council website and how well did it meet your expectations.

You said…

A few people (15%) said that it was worse than you expected.

We did…

We are currently conducting a review of the Council website and have asked you for further feedback on how to improve it for our residents.

We wanted to know what local aspiration was like and to understand people’s views about local jobs and industry. We asked where you would like to be in 5 years time and whether anything would get in the way of you achieving your career aim.

You said…

In 5 years time most people would like to be in the same job or a similar job, and for those that wanted a better job or promotion it would be confidence and the lack of opportunity in North East Lincolnshire that would stop you getting there. 15% of you said that you see yourself moving out of North East Lincolnshire in 5 years.

We did…

We pulled together a large ‘So can you’ campaign that used ‘people like me’ to share their stories and promote the jobs that they are in and the journeys they have taken. We also pulled together lots of local information on local available jobs and big local industries on the Lincs2 website to show how much choice and variety there is in North East Lincolnshire coupled with local training courses and opportunities.

We asked how local residents felt about smoke free zones in and around children’s play areas

You said…

Nine out of ten respondents, including the vast majority of smokers, said they would support smoke free zones around children’s play areas.

We did…

We are coming up with proposals to go to Cabinet to implement a voluntary ban on smoking in child focused public spaces.

We asked what sort of information you would be interested in receiving

You said…

That you would like to receive information about voting and elections.

We did…

We made our webpage clearer, made it easier for you to get answers by phone, increased our use of social media messaging, and promoted these messages on our own reception screens, as well as screens in Grimsby Leisure Centre, GIFHE, and Doctors Surgeries.

Modern technology is becoming a staple part of modern life. With more and more services going online we need to be careful that none of our communities are left behind. We asked which devices you used to access the internet and what would make it easier for you if you can’t or don’t use a device to access the internet.

You said…

That sometimes you would like a hand accessing the internet but you don’t like formal lessons. Some people don’t have their own internet access but would like to shop online. You also said you don’t know where you can get free WiFi or help to do things online.

We did…

We have made and published a free wifi map for our area, which we have shared it with our partners

We are also working on a new project with the voluntary sector that aims to support people to use digital technology.

We reviewed our PSPO, which gives police the power to control the consumption of alcohol across seven wards in the borough.

You said…

You didn’t think it had reduced street drinking, but you wanted us to keep the PSPO.

We did…

The PSPO was renewed until 2020.

We asked you about the proposed general waste reduction and the impact it would have if it was implemented.

You said…

You were against three-weekly collections for general household waste. You also said you were against reducing the size of your household wheelie bin.

We did…

We have not moved to three-weekly collections and the bin size has not been reduced.

You said…

You highlighted impact to you around:

  • Being unable to wheel the bin onto the street
  • Generating more waste for a variety of factors, including disability or size of household etc
  • Health and hygiene concerns around having to wait three weeks for a collection

We did…

We have made sure that people with larger households, disabilities or young children can be assessed for flexibility in their service (such as being given a bigger bin.)

People who are unable to put their bin out can be signed up for assisted collection service.

Freshney Place’s planning application for a nine screen cinema and seven class A3 retail units was consulted on through the planning process.

You said…

You wanted the barge to remain where it was.

We did…

We have been in direct contact with the owner of the Barge for some time on the basis of working together to keep the Barge in its current location and improve the facilities around it.

Consultation Officer, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU

Email: consultation@nelincs.gov.uk

Telephone: 01472 313131

Opening times: Monday to Friday 9 am to 5 pm, except bank holidays